General Dynamics Information Technology

About Blue Rose Consulting Group Blue Rose Consulting Group is a mission-focused consulting firm dedicated to delivering innovative solutions that help federal organizations achieve their goals. We combine technical expertise, collaborative problem-solving, and a people-centered approach to support complex government missions. People First. Mission Always. About the Role Location: Washington, D.C. Metro Area / National Capital Region (NCR) Work Arrangement: Primarily based at a contractor site within 30 driving miles of downtown Washington, D.C., with onsite support at Department of State facilities as required Blue Rose Consulting Group is seeking an experienced Web Developer / Portal Developer to design, develop, configure, and enhance web-based and self-service portal solutions supporting a federal customer. The Web Developer / Portal Developer will focus heavily on ServiceNow Service Portal and self-service capabilities, including user portals, virtual agents, operational dashboards, knowledge applications, automated self-help tools, and notification interfaces. This role will work closely with business stakeholders, UX resources, developers, administrators, and technical leadership to deliver intuitive, secure, and mission-focused digital experiences. This position requires U.S. citizenship and the ability to obtain and maintain a Secret security clearance. What you'll do * Design, develop, configure, and maintain web-based applications and self-service user portals. * Develop and customize ServiceNow Service Portal experiences to support customer and end-user requirements. * Build intuitive self-service capabilities that allow users to quickly access information, request services, and resolve common issues. * Develop and enhance Virtual Agent experiences, conversational workflows, and automated user-support capabilities. * Create operational dashboards that provide users and stakeholders with meaningful, actionable information. * Develop automated self-help tools and interfaces that improve the user experience and reduce manual support requirements. * Build and maintain knowledge base applications and interfaces that make organizational information easy to find and use. * Develop automated notification interfaces supporting business processes, service requests, incidents, and other operational workflows. * Translate business, functional, and user-experience requirements into effective portal and web solutions. * Analyze user needs to determine appropriate website and portal content, functionality, graphics, performance, and capacity requirements. * Customize portal pages, widgets, components, navigation, forms, and other user-interface elements. * Integrate web and portal solutions with ServiceNow applications and other enterprise systems as required. * Develop responsive interfaces that provide a consistent experience across desktop and mobile devices. * Collaborate with ServiceNow developers, administrators, business analysts, and technical leads on solution design and implementation. * Troubleshoot portal functionality, user-interface issues, integrations, and performance concerns. * Support testing, debugging, deployment, and ongoing maintenance of portal and web applications. * Apply accessibility, usability, security, and responsive-design principles throughout development. * Maintain technical documentation for portal configurations, customizations, integrations, and development activities. * Identify opportunities to improve self-service adoption and automate repetitive user interactions. * Support continuous improvement of the overall digital user experience. Qualifications Minimum Qualifications * Bachelor's degree in Computer Science, Information Technology, Web Development, Information Systems, or a related technical discipline. * Active Secret security clearance. * Professional experience developing and maintaining web applications, portals, or enterprise self-service solutions. * Hands-on experience with ServiceNow Service Portal development and customization. * Experience developing portal pages, widgets, components, forms, navigation, and other user-facing functionality. * Experience with web development technologies such as HTML, CSS, JavaScript, and related front-end technologies. * Experience developing or supporting self-service and automated user-support capabilities. * Experience developing dashboards, knowledge interfaces, or automated notification functionality. * Ability to analyze user needs and translate requirements into functional web and portal solutions. * Understanding of responsive web design, usability, accessibility, and user-experience principles. * Experience troubleshooting and resolving web or portal application issues. * Strong analytical, problem-solving, documentation, and communication skills. * Ability to collaborate effectively with technical and non-technical stakeholders. * U.S. citizenship required. Preferred Qualifications * ServiceNow Certified System Administrator (CSA) certification. * ServiceNow Certified Application Developer (CAD) certification or other relevant ServiceNow credentials. * Advanced experience developing and customizing ServiceNow Service Portal solutions. * Experience with ServiceNow Virtual Agent and conversational interfaces. * Experience developing custom ServiceNow widgets and reusable portal components. * Experience with ServiceNow knowledge management and self-service capabilities. * Experience developing operational dashboards and data visualizations. * Experience integrating ServiceNow portals with enterprise applications, APIs, or external data sources. * Experience with REST APIs, JSON, AJAX, or other web integration technologies. * Familiarity with ServiceNow UI Builder, Employee Center, or modern ServiceNow portal technologies. * Knowledge of Section 508 accessibility requirements and federal digital accessibility standards. * Experience supporting web or portal development within a federal government environment. * Familiarity with Agile development methodologies and tools such as Jira or Confluence. Why Join Blue Rose? At Blue Rose Consulting Group, you'll have the opportunity to create digital experiences that make complex federal systems easier to navigate and use. Your work will help transform manual processes into intuitive self-service experiences, giving users faster access to the information and services they need. We value developers who care about what happens on both sides of the screen: strong technology underneath and a clean, useful experience on top.