Gen3 Tommys Express

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement

Job Summary
The Retail Shift Leader is responsible for overseeing the daily operations of the car wash, ensuring an exceptional guest experience, maintaining the facility and equipment, and leading the team to achieve operational, sales, and customer service goals. This position works closely with the Assistant Manager and General Manager to ensure all site responsibilities are completed accurately, efficiently, and consistently.
Job Qualifications
·       High school diploma or GED. 
·       Must be willing to work hard, build relationships, and love people!
·       Must be proficient in all opening and closing tasks. 
Position Responsibilities
·       Provide quick and friendly guest service to our guests within the car wash
·       Exceed Guest expectations
·       Oversee all aspects of the site
·       Retain and create new customer relations
·       Maintain unit, grounds, and car wash
·       Must be able to open and close wash 
·       Maintain maintenance logs, inventory, and reports as needed
·       Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
·       Implement and enforce policies, procedures, and the employee handbook to all team members 
·       Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete. 
·       Update, maintain, add tasks, and ensure proper completion of hourly checklist
·       Maintain and fill detergent and wash supply
·       Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
·       Maintain awareness of chemical titrations and volumetric 
·       First point of contact for guest relation issues
·       Properly handle wash issues before escalating
·       Report daily highlights of team members, equipment, and sales
·       Daily and preventative maintence of wash equipment
·       Able to work opening, mid, and closing shifts on a weekly basis 
·       Ensure every team member in Flight Deck 1 is executing proper dialogue 
·       Team Member Relations: 
                 ○      Aid in managing the team and developing relationships
                 ○      Following checklists
                 ○      Provide team accountability 
                 ○      Any additional tasks that pertain to benefitting the company and taking care of the guests
·      Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions. 
·      Train new team members and franchisees through the Proficiencies Acquired Credentialing book
·      Train new team members on awareness and safety procedures
·       Opportunities to travel and train staff at Tommys locations
·       Other duties as assigned; duties and responsibilities may change at any time with or without notice. 
Physical Demands
·       Able to work in a fast pace environment 
·       Able to move about inside the office to access file cabinets and office machinery, etc.
·       Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
·       Able to move equipment weighing up to 30-50 pounds.
·       Able to work and commute in all weather conditions
·       Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers. 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.