28 Gaylord Security Officer Jobs Hiring Near You

Grand Ole Opry House

600 Opry Mills Dr, Nashville, TN 37214 

As a Security Officer in our iconic venues, you'll serve as the front line of protection for our guests, staff, and property, ensuring fans a safe, secure and enjoyable experience. With a hospitality-first approach you'll maintain a high-visibility presence to protect property and personnel, monitor crowds, and assist guests - fostering a safe and secure environment. As the ideal candidate you are experienced in assessing situations, de-escalating conflicts, and responding quickly in scenarios requiring physical strength and stamina. From iconic musical institutions to honky-tonk inspired venues, our Public Safety team ensures safety standards are upheld so guests can focus on what matters most - the music.

• Ensure a safe and secure environment. Deliver friendly and professional service. Offer general information, directions and assistance. Investigate and report suspicious behavior to management.
• Screen guests upon entry. Use metal detectors, weapons detection systems, and bag searches to prevent weapons or dangerous items from entering the venue.
• Enforce policies, including age and alcohol related regulations. Verify identification and access credentials, manage on-site crowd flow, and conduct appropriate searches. Monitor and control access to restricted areas. Clearly communicate venue policies and procedures.
• Protect property and assets by preventing theft and damage through patrols, surveillance, and monitoring facilities, grounds, and parking areas.
• Provide escorts for artists, VIPs, and other high-profile individuals to ensure safety and privacy.
• Respond promptly to emergencies (medical, fire, severe weather, etc.) according to SOP. Assist guests, support evacuations, administer first aid/CPR/AED and collaborate with first responders.
• Address potential crowd control issues. De-escalate volatile situations quickly and diplomatically. Escort unruly individuals from the venue when necessary.
• Conduct routine safety inspections and audits. Ensure emergency exits and pathways remain clear and unobstructed. Report hazards or defective equipment to management.
• Prepare detailed and accurate incident and accident reports, both verbally and written as required.
• Communicate and enforce all corporate standards, policies and procedures in compliance with local, state and federal laws and regulations. Adhere to and support the Safety and Security Operating Procedures.
• Assist with maintaining cleanliness and orderliness of venue property.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required

Experience

• Background in law enforcement or security with entertainment/hospitality venue and crowd control experience preferred

Knowledge, Skills and Abilities

• Effective interpersonal, verbal, and nonverbal communication skills
• Ability to work extended hours with some physical stress

Licenses / Certifications

• State of Tennessee Unarmed Security License, to include Dallas's Law training, in accordance with state law, provided upon hire
• CPR/AED certification required within 90 days of hire
• Crowd Management Training provided upon hire

This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines, and opiates)

Physical Requirements

Use all senses, including vision (near, far, and color), hearing, and smell to observe surroundings for safety hazards. Communicate clearly, both verbally and through radio communication. Stand and walk continuously and frequently climb and descend stairs and uneven terrain. Frequently lift/carry up to 10 lbs. and occasionally lift/carry up to 25 lbs. Move and react quickly, including bending, reaching, lifting, and climbing. Maintain extended periods of mental focus.

Working Conditions

Indoors and outdoors, in high-traffic entertainment environments, with large crowds and elevated noise levels.

Ryman Hospitality Properties, Inc. (NYSE: RHP) is a leading lodging and hospitality real estate investment trust that specializes in upscale convention center resorts and entertainment experiences. The Company’s holdings include Gaylord Opryland Resort & Convention Center; Gaylord Palms Resort & Convention Center; Gaylord Texan Resort & Convention Center; Gaylord National Resort & Convention Center; and Gaylord Rockies Resort & Convention Center, five of the top seven largest non-gaming convention center hotels in the United States based on total indoor meeting space. The Company also owns the JW Marriott Phoenix Desert Ridge Resort & Spa and JW Marriott San Antonio Hill Country Resort & Spa as well as two ancillary hotels adjacent to our Gaylord Hotels properties. The Company’s hotel portfolio is managed by Marriott International and includes a combined total of 12,364 rooms as well as more than 3 million square feet of total indoor and outdoor meeting space in top convention and leisure destinations across the country. RHP also owns an approximate 70% controlling ownership interest in Opry Entertainment Group (OEG), which is composed of entities owning a growing collection of iconic and emerging country music brands, including the Grand Ole Opry; Ryman Auditorium; WSM 650 AM; Ole Red; Category 10; Nashville-area attractions; Block 21, a mixed-use entertainment, lodging, office and retail complex, including the W Austin Hotel and the ACL Live at the Moody Theater, located in downtown Austin, Texas; and a majority interest in Southern Entertainment, a leading festival and events business. RHP operates OEG as its Entertainment segment in a taxable REIT subsidiary, and its results are consolidated in the Company’s financial results.