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Gateway Hospitality

10 jobs near Columbus, OH

Guest Services Supervisor

Gateway Hospitality LLC

Brooklyn, NY

$20/hr

Full-time

Posted 12 days ago

Job description

Aviator Sports Center located in iconic Floyd Bennett Field, Brooklyn provides a variety of sports and league play; including ice hockey, ice skating, football, and much more. Come join in the fun, apply today.
Title: Guest Services Supervisor
Reports To: General Manager / Operations Manager
Department: Guest Services
Summary of Position: Assist the General Manager/ Operations Manager to effectively manage the activities of the Guest Services, Member Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff, providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.
Responsibilities:
  • Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Guest Services and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
  • Assist the Operations Manager in providing effective supervision, professional development and recognition programs for all staff for the purposes of employee growth and bench building
  • Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest improvements related to aesthetics as requested.
  • Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers.
  • Assist General Manager / Operations Manager to ensure staff communications between Housekeeping,
  • Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
  • Point of contact for Park Cultural Protection Programs
  • Coordinate training programs for team including online training for front and back of house operations and compile reports for management on utilization of training tools
  • Effectively communicate with other departments regarding employee amp; guest availability, maintenance concerns and other requests
  • Understand company ISO (Environmental amp; Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
  • Other duties per Duties Checklist and as assigned
Position Requirements:
  • Possess positive and professional communication skills, both written and verbal
  • Must be able to work a variety of day, night, weekend, holiday shifts
  • Expert Computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
  • Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
  • Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.
Hourly rate of Pay $20.00
Education and Experience:
Education: High School Diploma or equivalent required. Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred
Experience: 3 (three) years front desk/room registration experience preferred
2 (two) years supervisory or management experience preferred
National Park and/or Resort experience preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

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