Guardian Security

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Operations Director

Full Time Management GSS - Bellingham, Bellingham, WA, US

3 days ago Requisition ID: 1264

Salary Range: $115,000.00 To $130,000.00 Annually

About Us:

Guardian Security was founded in 1976 and has been serving Washington State residents with life and property protection ever since. We are proud to be celebrating 50 years in business!

We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and in the SODO district of Seattle.

Kindness – Growth Mindset – Technical Excellence – Safety – Predictable Success – Customer Heroes

Position Summary:

Manages the staff, workflow and business process for the Guardian Operations teams, including Team Managers, Supervisors, Project Managers, Technicians and Admin. Guardian Operations Teams to include the following departments: Installation, Service, Data Entry and Tech Support.

Pay:

• $115,000-$130,000 annually + bonus eligible

Work Location:

• This position requires regular travel between Guardian Security's branch offices in SODO Seattle, Tacoma, Bellingham, and Yakima.

Executive & Strategic Leadership- 35%

• Oversee day-to-day company operations across all branches.
• Develop and implement plans to centralize Operations teams.
• Partner with other departments to align goals, maximize efficiency and deliver a superior customer experience.
• Ensures that Guardian Security performs professional, timely and quality work with a complete understanding of company policy, standards and metrics.

Operational Oversight & Performance Management- 20%

• Recurring visits to branch Operations to ensure consistent processes are being followed.
• Reviews monthly metrics to evaluate individual and team performance.
• Visits sites to ensure quality, code compliance and work completion.
• Ensures all relevant code changes are adopted internally.
• Ensures timely and accurate billing.
• Lead regularly scheduled team meetings.
• Manages internal Tech Support and Data Entry departments.

People Management & Development- 20%

• Interview, hire, train, and mentor new employees.
• Recruits and hires new Operations team members.
• Develops effective performance measures and motivates employees to achieve and exceed objectives across all branches.
• Work with department managers to build career roadmaps for employees to generate the next leaders.
• Manage and develop Subcontractor relationships along with the lead of the Vendor Management program.
• Meets with customers to build relationships and assists in resolving customer issues.

Additional Cross Department Projects- 5%

• Support and contribute to special initiatives and collaborative projects across departments, as assigned by leadership

This list is not exhaustive. Other duties, responsibilities, and activities may change or be assigned as needed.

• Demonstrates a positive, professional attitude to all internal and external customers.
• Excellent verbal and written communication skills.
• Ability to work in a changing environment and multitask is a must.
• Strong organizational skills.
• Ability to coach and develop team members.
• Embodiment of our Core Values: Kindness, Safety, Customer Hero, Technical Excellence, Predictable Success, and Growth Mindset

Education and/or Experience:

• High school diploma, GED or equivalent required, Bachelor's degree preferred.
• At least 7 year of management experience, within the alarm industry, preferably field experience as well.
• Valid driver's license and clean driving record.

Certificates, Licenses, or Registrations:

• Low-cost Medical, Dental, and Vision insurance
• Paid Time Off (PTO) that builds with tenure
• Sick Time (PSST)
• 401(k) with company match after 1 year
• Life Insurance premiums paid for by Guardian
• AD&D insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Tuition reimbursement and paid professional development opportunities

Supervisory Responsibilities:

This position directly supervises the Guardian Operations teams which include Install, Service, Tech Support and Data Entry across all branches. The employee must carry out management responsibilities in accordance with the organization's policies, core values and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. People leaders are required to gatekeep access to confidential information, including but not limited to SharePoint access, passwords, email groupings, and any other secure documents.

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Intermediate to advanced MS Office Suite skills, particularly with Outlook, Word, Excel.
• Knowledge of, or experience with, scheduling software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee must regularly lift and/or move up to 20 pounds, and occasionally will lift and/or move up to 50 pounds; Must be able to stand, walk, reach and bend for extended periods of time occasionally; Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; Uses fingers, hands, arms when working with mouse, keyboard, monitors; possible use of headset while on calls.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee may be exposed to noise level from low to mid-range due to others speaking on phones; otherwise this is the typical cubicle type office environment with overhead lighting and temperature control.

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by applicable law.