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GTSC

Help Desk, US House of Representatives

Washington, DC · On-site

$45K - $60K/yr

GTSC seeks experienced Service Desk Agents, Tier 1 , for support of the US House of Representatives. Multiple positions available. Location: Washington, DC in the National Capitol complex. Mission ...

GTSC

Help Desk, US House of Representatives

Washington, DC · On-site

$45K - $60K/yr

GTSC seeks experienced Service Desk Agents, Tier 1 , for support of the US House of Representatives. Multiple positions available. Location: Washington, DC in the National Capitol complex. Mission ...

GTSC

Senior UEM Engineer, Washington DC

Washington, DC · On-site

$115K - $125K/yr

GTSC seeks a Senior UEM Engineer with Windows Servers 2019 patching skillset. Location : This position is onsite Washington DC area, 8:30 AM-5:00 PM. Position is on-call during non-business hours and ...

GTSC

Senior UEM Engineer, Washington DC

Washington, DC · On-site

$115K - $125K/yr

GTSC seeks a Senior UEM Engineer with Windows Servers 2019 patching skillset. Location : This position is onsite Washington DC area, 8:30 AM-5:00 PM. Position is on-call during non-business hours and ...

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Infographic showing various job openings at Gtsc in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Help Desk, US House of Representatives

GTSC

Washington, DC • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

GTSC seeks experienced Service Desk Agents, Tier 1, for support of the US House of Representatives.


Multiple positions available.


Location: Washington, DC in the National Capitol complex.


Mission

GTSC and Tier 1/2 team members will provide technical support services to staff of the U.S. House of Representatives (House) both in Washington, D.C and nationwide in the Members' respective District Offices.


GTSC Company Description

GTSC delivers secure, ITIL-aligned Tier 1-3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.


Job Description

The Tier 1 Service Desk Agent provides frontline technical support within a 24/7 hybrid Service Desk environment supporting a distributed Government enterprise.


Responsibilities:

  • Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
  • Log and manage service tickets in the ITSM platform.
  • Troubleshoot Windows, macOS, and Microsoft 365 applications.
  • Support mobile device configuration and troubleshooting.
  • Administer user accounts and access changes.
  • Support secure VPN connectivity.
  • Escalate complex issues appropriately.
  • Assist with asset tracking updates and device inventory documentation.
  • Support device deployment, refresh, and return processes.
  • Maintain compliance with Government security and data handling requirements.


Required Skills

  • Three (3) years' Service Desk experience.
  • One (1) year supporting macOS.
  • Experience supporting Microsoft 365.
  • Experience supporting VPN and secure connectivity tools.
  • Familiarity with enterprise ticketing systems.
  • Basic understanding of device inventory tracking processes.
  • Ability to work onsite in Washington, DC.
  • Ability to lift up to 50 pounds when supporting onsite hardware needs.


Preferred Skills

  • ITIL Foundation certification.
  • Experience supporting large, distributed enterprise environments.
  • Experience supporting transition or surge operations.


Background Investigation Requirements

  • Must be a U.S. Citizen.
  • Must have current or recent Public Trust background investigation.
  • Must successfully complete required background investigation and security training.


Benefits

  • 15 days of PTO.
  • 11 paid federal holidays.
  • Medical, Dental, Vision, Life, and Disability insurances.
  • HSA and FSA.
  • Travel assistance program.
  • Pet insurance.
  • and many others.


GTSC is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Company Description

Overview:
GTSC is a dynamic Government Contracting firm that offers IT & Engineering and Health & Wellness professional services directly to the Federal Government or to other prime contracting companies. Our staff members are expert in all aspects of IT, as well as support services to the country’s veteran community.

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