Receptionist / Patient Care Coordinator
Green Source FL – Medical Cannabis Clinic
Position Overview
Green Source FL is seeking a friendly, organized, and professional Receptionist / Patient Care Coordinator to serve as the first point of contact for patients visiting our medical cannabis clinic. This role is essential in creating a welcoming experience while ensuring efficient front-office operations, appointment scheduling, patient intake, and administrative support. The ideal candidate is compassionate, detail-oriented, and comfortable working in a fast-paced healthcare environment. Receptionists in medical cannabis settings typically handle patient check-ins, scheduling, phone support, records management, and patient education regarding clinic processes. (Organic Remedies)
Key Responsibilities
- Welcome patients, caregivers, and visitors with professionalism and exceptional customer service.
- Answer incoming phone calls, emails, and text inquiries promptly and courteously.
- Schedule, confirm, and reschedule patient appointments.
- Assist patients with registration forms, intake paperwork, and clinic procedures.
- Verify patient information and maintain accurate electronic records.
- Collect payments and process transactions accurately.
- Educate patients on appointment requirements, state registration processes, and clinic services.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Manage daily appointment flow and communicate effectively with providers regarding patient arrivals and scheduling changes.
- Keep the reception area clean, organized, and welcoming.
- Scan, upload, and maintain digital patient documentation.
- Assist with marketing initiatives, patient outreach, and follow-up communications as needed.
- Support office operations through data entry, filing, inventory monitoring, and administrative projects.
- Perform additional duties as assigned to support clinic success.
Qualifications
- High school diploma or equivalent required.
- Previous receptionist, customer service, medical office, or administrative experience preferred.
- Experience in healthcare, wellness, or cannabis-related industries is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficiency with computers, scheduling software, Microsoft Office, and electronic medical record systems.
- Professional appearance and demeanor.
- Dependable, punctual, and team-oriented.
- Bilingual (English/Spanish) is a plus.
Preferred Skills
- Experience handling high-volume phone systems.
- Knowledge of HIPAA and patient confidentiality practices.
- Strong problem-solving abilities and attention to detail.
- Ability to explain processes clearly and assist patients with varying levels of technical knowledge.
What Success Looks Like
- Patients feel welcomed, informed, and cared for from the moment they contact Green Source FL.
- Appointments are scheduled accurately and efficiently.
- Front desk operations run smoothly with minimal errors.
- Patient records remain organized, secure, and compliant.
- Positive patient reviews and strong retention through exceptional customer service.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Performance-based growth opportunities.
- Employee discounts on clinic services.
- Paid training and continuing education opportunities.
- Positive, team-oriented work environment.
About Green Source FL
Green Source FL is dedicated to helping patients improve their quality of life through compassionate medical cannabis evaluations and education. We believe every patient deserves personalized care, clear guidance, and a welcoming experience throughout their journey.
Job Type: Full-Time / Part-Time
Schedule: Monday – Saturday (some weekends may be required)
Location: In-Person
Green Source FL is an Equal Opportunity Employer.