Global Ops

51 Global Ops Jobs Hiring Near You

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GLOBAL OPS is hiring Armed Security Agents for a full-time summer camp assignment supporting a prestigious seasonal camp operation in Great Barrington and West Stockbridge, Massachusetts. This ...

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GLOBAL OPS is hiring Armed Security Agents for a full-time summer camp assignment supporting a prestigious seasonal camp operation in Great Barrington and West Stockbridge, Massachusetts. This ...

$62K - $76K/yr

... GLOBAL OPS' Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned ...

$62K - $76K/yr

... GLOBAL OPS' Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned ...

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Manager, Scheduling & Operations About the Role The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS' Security Operations Center (SOC). This role is responsible for real-time ...

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Manager, Scheduling & Operations About the Role The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS' Security Operations Center (SOC). This role is responsible for real-time ...

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Infographic showing various job openings at Global Ops in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

GLOBAL OPS - Scheduling & Operations Specialist

GLOBAL OPS

Manhattan, NY

$24 - $27/hr

Full-time

Posted 8 days ago


Job description

Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations


About the Role

The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS' Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.

This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role.


Core Responsibilities1. Workforce Scheduling & Coordination
  • Assign daily and weekly shifts based on availability, qualifications, and operational needs

  • Maintain optimal staffing levels while managing overtime exposure

  • Communicate schedule updates clearly and promptly

  • Make real-time adjustments to staffing plans as conditions change


2. Real-Time Attendance Monitoring
  • Track employee attendance and punctuality

  • Monitor shift check-ins and verify coverage status

  • Identify no-shows or late arrivals immediately

  • Coordinate rapid response coverage for call-outs


3. Security Operations Center (SOC) Responsibilities
  • Verify visitor access requests in accordance with site protocols

  • Grant or deny entry authorization based on established procedures

  • Coordinate verification of mail and package inspections when required

  • Issue real-time operational updates to field teams and management

  • Maintain accurate logs of access decisions, attendance records, and escalations

  • Monitor internal systems to ensure continuous operational visibility


4. Escalation & Incident Coordination
  • Serve as first point of contact for operational disruptions

  • Escalate issues to Company Management when appropriate

  • Document incidents and unusual occurrences accurately

  • Maintain calm, professional communication during time-sensitive situations


5. Reporting & Documentation
  • Maintain detailed scheduling and attendance records

  • Generate shift coverage reports

  • Track trends in absenteeism and coverage gaps

  • Support operational data tracking and improvement initiatives


Qualifications
  • 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles

  • Strong organizational and multitasking skills

  • Ability to make sound decisions under pressure

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Proficiency in Microsoft Office (Excel required)

  • Experience in private security, logistics, dispatch, or workforce management preferred


Work Environment & Expectations
  • On-site role in Manhattan

  • 40+ hour structured schedule

  • Includes weekend shifts

  • Fast-paced, real-time operational environment

  • Requires high responsiveness and decision-making ability


What Success Looks Like
  • Minimal unfilled shifts

  • Rapid response to call-outs

  • Accurate and timely documentation

  • Professional escalation handling

  • Reduced operational disruptions

  • Strong collaboration with Field Management


Career Path

Scheduling & Operations Specialist
Senior Scheduling & Operations Specialist
Manager, Scheduling & Operations
Senior Manager

Clear advancement is based on performance, operational maturity, and leadership readiness.


Why Join GLOBAL OPS
  • Competitive compensation aligned with NYC market

  • Structured weekly schedule

  • Clear role boundaries

  • Defined growth pathway

  • Opportunity to work at the operational core of a growing security organization

Employment Type: FULL_TIME