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As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Community Manager to meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP.  You are an Ambassador of the GHP Culture and Vision within your Community.  

This position is a full-time, exempt position

REPORTS TO:  Community Manager

ESSENTIAL JOB DUTIES:

Customer Experience and Leadership:

• Create and maintain a safe, respectful, and productive environment for all team members at the community.
• Help set a Service Excellence standard and inspires the teams to achieve it.
• Promote regular communication and transparency within the Community.
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and uphold company values, employee promise, policies, and initiatives.
• Efficiently handle resident requests and concerns.
• Focus on identifying the challenges early and take corrective measures as necessary.
• Own the employee experience, help drive employee satisfaction and elevate team behaviors.
• Maintain a strong connection of the community team to GHP.
• Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership.
• May have direct reports as applicable.

Sales and Marketing:

• Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach marketing.
• Assist in preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.
• Assist in placing, removing/updating banners, balloons, signs, flags, etc.
• Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability.
• Plan and manage in-resident events.

Financial Performance:

• Compute, classify and record data to keep financial records complete.
• Accept rental payments and post rents into the computer system.
• Record monies collected and prepare bank deposit slips on an on-going basis.
• Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit.
• Maintain debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
• Engage in phone calls, emails, door knocking.
• Update DQ notes in Yardi by the 10th of each month.
• Oversee delinquencies and monitors collection procedures, as applicable.
• Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices. 
• Issue 3 Day Notices to Pay or Quit, with timely follow up on notices.  When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer actions.
• Collect and verify proof of income for prospective residents, if applicable.

Operations:

•     Assist the Community Manager in all phases of the property operations.

• Assist the Community Manager in designing and implementing resident retention programs.

• Responsible for the knowledge and administration of leasing techniques and sales methods.
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive pricing.
• Advise residents of referral concessions (if permitted).
• Communicate leasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines.
• Prepare and complete lease forms or agreements and collect rental deposit. 
• Keep abreast of current rental rates, floor plans, locations and all amenities of the property.
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, and understanding of competitive pricing.
• Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager.
• Distribute all company or community-issued notices.
• Knowledge of federal and state wage and hour regulations.
• Preparation of bond packets and/or Section 8, where applicable.

Core Competencies:

• Customer-Centric – Put the customer, both internal and external, at the heart of everything.
• Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.

• Communication – Communicates in detail both written, orally and verbally in a professional manner.

• Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Conscious – Makes decisions within assigned role that are fiscally responsible.
• Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.

Professional Requirements:

• 2-3 years of multi-family property management experience in operations/resident services.
• Experience in bookkeeping preferred.
• 1 year of working knowledge using Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in MS Word, Excel and Outlook required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, detail-oriented and able to multi-task.

Physical Requirements:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly operates computer and other office machinery.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
• Constantly works in outdoor weather conditions.
• May be required to drive golf cart.
• May require a valid driver’s license where driving is a necessary job function and alternative transportation isn't feasible.

COGNITIVE OR MENTAL REQUIREMENTS:

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

Other duties as assigned.