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60 Gdr Jobs Hiring Near You

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

Job Type Full-time Description GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion ...

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Able to work independently while following team procedures and protocols Company Description GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California.

GDR Defense

Mid IT Specialist

Albany, NY · On-site

Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.) GDR is an Equal Opportunity Employer. We consider all qualified applicants without ...

GDR Group

Desktop Support Technician

Palo Alto, CA · On-site

$18.70 - $20/hr

... GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent ...

GDR Defense

Business Analyst (Expert)

Albany, NY · On-site

Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran ...

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Able to work independently while following team procedures and protocols Company Description GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California.

GDR Defense

Senior IT Specialist - Power BI

Albany, NY · On-site

Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran ...

GDR Defense

Occupational Health Nurse

Louisville, KY · On-site

$68K - $94K/yr

Three professional references GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age ...

GDR Group

Desktop Support Technician

Palo Alto, CA · On-site

$18.70 - $20/hr

... GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent ...

GDR Group

Desktop Support Technician

Broomfield, CO · On-site

$18 - $20/hr

... GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent ...

GDR Group

Desktop Support Technician

Colorado Springs, CO · On-site

$18 - $20/hr

Able to work independently while following team procedures and protocols Company Description GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California.

GDR Group

Desktop Support Technician

San Jose, CA · On-site

$18.45 - $20/hr

... GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent ...

GDR Group

Desktop Support Technician

Colorado Springs, CO · On-site

$18 - $20/hr

Able to work independently while following team procedures and protocols Company Description GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California.

GDR Group

Desktop Support Technician

Broomfield, CO · On-site

$18 - $20/hr

... GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today's technology dependent ...

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Infographic showing various job openings at Gdr in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Physical job distribution.

Support Services Deskside Technician

GDR Group

Irvine, CA • On-site

$25 - $30/hr

Full-time

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.
We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.
Work location and schedule may vary based on client and business needs.
Essential Duties and Responsibilities
  • Provide and maintain excellent customer service through providing positive support experience.
  • Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
  • Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
  • Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
  • Collaborate with IT Service Coordinator on scheduling and escalations.
  • Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
  • Enter all work performed into Autotask (PSA) ticketing system.
  • Ability to work in a team and communicate effectively.
  • Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
  • Competent in communicating technical information to technical as well as non-technical end users.
  • Business Awareness: learn each client's environment and how IT supports their day-to-day operations.
  • Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
  • Familiarity with ITSM / ticketing system terminology and concepts.
  • Participate in On-Call shift rotation.

Knowledge, Skills, and Abilities:
  • Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
  • Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
  • Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
  • Exposure to device management concepts and tools (e.g., Intune) is a plus.
  • Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
  • Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
  • Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.

Requirements
Credentials and Experience:
  • CompTIA A+, Network+, or Microsoft Certification preferred.
  • 0-1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
  • Exposure to supporting users in a professional/business environment is preferred.

Salary Description
$25.00 - $30.00 Per Hour

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