Customer Success Manager
$80K - $90K/yr
Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...
G2 Venture Partners
57 G2 Venture Partners Jobs Hiring Near You
Customer Success Manager
$80K - $90K/yr
Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...
Partner closely with Sales counterparts to execute a "Bottoms-Up, Tops-Down" strategy. Use your site-level successes to expand corporate-level partnerships that accelerate logo velocity across ...
Partner closely with Sales counterparts to execute a "Bottoms-Up, Tops-Down" strategy. Use your site-level successes to expand corporate-level partnerships that accelerate logo velocity across ...
Be an active partner and coach on the most consequential accounts and moments. * Continuously refine how the team approaches retention and expansion as accounts evolve. Translate at-bats into durable ...
Be an active partner and coach on the most consequential accounts and moments. * Continuously refine how the team approaches retention and expansion as accounts evolve. Translate at-bats into durable ...
Customer Care Specialist (MISUMI)
Indianapolis, IN · On-site
$16.25 - $21.50/hr
With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. MISUMI exists to empower engineers and innovators ...
Customer Care Specialist (MISUMI)
Indianapolis, IN · On-site
$16.25 - $21.50/hr
With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. MISUMI exists to empower engineers and innovators ...
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
New
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
New
Vice President, Marketing
Washington, DC · On-site
Align tightly with Sales, Partnerships, and Product across a single revenue lifecycle drive demand generation and partner to reinforce the customer journey with Customer Success leadership
Vice President, Marketing
Washington, DC · On-site
Align tightly with Sales, Partnerships, and Product across a single revenue lifecycle drive demand generation and partner to reinforce the customer journey with Customer Success leadership
Role Overview At Relay, our Customer Success Manager I (Industrial) is a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role serves as a customer ...
Role Overview At Relay, our Customer Success Manager I (Industrial) is a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role serves as a customer ...
Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns * Work with a collaborative attitude and team spirit in an ever-changing ...
Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns * Work with a collaborative attitude and team spirit in an ever-changing ...
It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to ...
It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to ...
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Customer Success Manager
Denver, CO · On-site
$155K - $175K/yr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Customer Success Manager
Denver, CO · On-site
$155K - $175K/yr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Customer Success Manager
Manhattan, NY · On-site
$155K - $175K/yr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Customer Success Manager
Manhattan, NY · On-site
$155K - $175K/yr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Material Handler
Arvada, CO · On-site
$21 - $30/hr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Material Handler
Arvada, CO · On-site
$21 - $30/hr
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build ...
Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns * Work with a collaborative attitude and team spirit in an ever-changing ...
Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns * Work with a collaborative attitude and team spirit in an ever-changing ...
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Partner with customers on model deployment strategies, inference optimization, GPU utilization, autoscaling, throughput management, observability, and production readiness best practices.
Senior Customer Success Manager
$90K - $105K/yr
Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...
New
Senior Customer Success Manager
$90K - $105K/yr
Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...
New
Partner cross-functionally with regulatory science, product development, manufacturing, quality, and commercial teams to create product labels and compile data packages supporting product safety ...
Partner cross-functionally with regulatory science, product development, manufacturing, quality, and commercial teams to create product labels and compile data packages supporting product safety ...
Customer Care Specialist (MISUMI)
Sterling, VA · On-site
$16.75 - $22.25/hr
With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. MISUMI exists to empower engineers and innovators ...
Customer Care Specialist (MISUMI)
Sterling, VA · On-site
$16.75 - $22.25/hr
With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. MISUMI exists to empower engineers and innovators ...
$80K - $90K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 14 days ago
Job description
Sr. Customer Success Manager (CSM)
LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by organizations like DraftKings, Manscaped, and Vivid Seats. We automate the contracting process for legal, finance, and HR teams, helping them save time, cut costs, and improve business outcomes.
Join our Customer Experience organization, a detail-oriented and financially driven team dedicated to driving long-term value and growth. The Account Management team sits at the heart of our net retention strategy, transforming product usage data into strategic opportunities. We are a collaborative group that works closely with Marketing, Legal, and CS to navigate complex negotiations and ensure our customers—like TIME and Peregrine Hospitality—achieve their positive business outcomes.
As a Sr. Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals. This is a highly visible role where you will blend relationship-building, creative problem-solving, and a growth-oriented mindset to directly impact LinkSquares' retention and revenue goals.
Responsibilities:- Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
- Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
- Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
- Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
- Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.
- 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
- Ability to build strategic relationships at various levels, both internally and externally.
- Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
- Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.
Compensation for this role includes an annual base salary between $80,000 to $90,000. On-target commissions for this role range between $25,000 to $30,000 annually, with an opportunity to earn more than the on-target commission by exceeding targets. LinkSquares takes into consideration a number of factors when determining an employee's starting salary, including work location, job-related skills, and relevant education, experience and training. The recruiter assigned to this role will share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates are eligible to participate in the company's benefit programs. LinkSquares' benefits include but are not limited to medical, dental, and vision insurance, 401k retirement plan with a company match, equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), flexible paid time off, generous parental leave, life and disability insurances and more.
LinkSquares is an Equal Opportunity Employer and does not discriminate based on any legally protected characteristics.