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Client 911 Systems Consultant is a technical position supporting the City’s 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD’s 911 center’s daily operations. 

Position overview / Statement of Work

911 Systems Consultant is a technical position supporting the Client's 911 systems and contributes to the

continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and

platforms supporting client's 911 center’s daily operations.

• Remote work is limited to two days per week and may not exceed in-office days in any week.

• Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior

approval from the 911 IT Director.

• The resource must document all work activities in detail on the weekly timecard, including each

meeting attended with its corresponding date, time, and duration.

Work activities:

• Stay abreast of the latest developments in 911 technology; participate in regional and state meetings

and provide input to the Client's 911 technology roadmap

• Confer with PPD stakeholders to determine computing and information management needs and

requirements and in collaboration with executive management, set priorities and direction for 911

technology projects

• Working with system vendors, develop plans and proposals to analyze and upgrade the existing

systems; determine computing policies and procedures; direct installation and validation of new or

revised software and hardware; confer with designated technical specialists to ensure provision of

support to the department;

• Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and

ensure SLA compliance; approve deliverables and invoicing

• Direct the maintenance of and enhancements to 911 systems by managing vendors and providing

oversight to all testing and deployment activities

• Work with department management to identify and define problems, issues and opportunities to

improve efficiency and effectiveness through IT initiatives; work with internal IT resources,

stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.

• Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing

operational support as well as technology projects and programs related to all 911 operations

• Help ensure delivery of computer services to the 911 area within allocated cost and schedule and

within budget.

• Complete ad hoc 911-related tasks and projects as assigned by the 911 or Client IT Directors.

Skills/experience of the assigned staff:

•       Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment. Able to work effectively and efficiently toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologies 

•       Deep knowledge of principles, practices and theories in technology. 

•       Broad-based knowledge of IT solution lifecycles and environments 

•       Software development lifecycle 

•       Networking and Security 

•       Technology and Application Architecture 

•       Computerized system validation (CSV) strategies and standards 

•       Disaster Recovery and Continuity of Operations 

•       Operating System Management 

Database Technology