Fulfil

About the Role

We're hiring an Implementation Consultant to own the solution and the on-the-ground execution of Fulfil's ERP launches. You design how each merchant will run on Fulfil; you ensure the configuration matches that design; and you are physically on-site for the moments that decide whether a launch succeeds: discovery, dry run(s), cutover, and launch week.

You work with an Engagement Manager who plans, runs, coordinates, evaluates, and adjusts the overall project plan from a distance. You own the other half: you go on-site to gain a deep understanding of the customer’s needs and workflows; have the technical expertise to design the right solution; work with various domain-specific pods to execute that configuration; train the users, execute dry run(s) to catch any issues pre-launch, and provide on-site support with live troubleshooting through launch week.

This is a hands-on, in-the-weeds field role - you don’t simply show up to run a standard demo. You are in the warehouse, able to demonstrate how they should pick-pack-ship orders, using your proximity to the operation to identify risks, challenge assumptions, troubleshoot live, and stay accountable for the on-site outcome.

Location: Miami, FL (In-office, when not travelling)
Type: Full-Time
Travel: Up to 75% across North America
Expected Start Date: Immediately

What You’ll Do

Lead discovery and design the solution

• Lead high-fidelity discovery to capture how the operation actually runs.

• Perform fit-gap analysis and design a scalable Fulfil solution grounded in real operational constraints.

• Author the SOPs, drive internal sign-off, and review the design with the merchant to ensure alignment.

• Set the data migration strategy: advise the merchant on how and in what order to bring their data across.

Hold the configuration accountable to the design

• Own that the configured system matches the design.

• Review the configuration before the dry run, and reconcile any drift.

• Own the merchant's data validation sign-off.

• Run the on-site dry run ahead of launch.

Get the merchant's team ready

• Deliver hands-on, in-market training so the merchant's people can run their own workflows on day one.

• Say the hard thing before it becomes a launch blocker, and step into a struggling project to stabilize it.

• Turn what you see in the field into clearer work for the specialist teams and better playbooks for the next launch.

Run the launch on the ground

• Own cutover execution on the floor.

• Stay on-site through launch week and stabilize the operation.

• Represent Fulfil as a trusted partner, not just a software vendor.

Who You Are

• 5 to 8 years leading ERP implementations, operations consulting, or complex SaaS deployments, including high-complexity or high-risk launches taken through go-live.

• Deep fluency across the commerce stack (Shopify, Amazon, 3PL, EDI) and a strong grasp of how order, inventory, fulfillment, and accounting workflows interconnect.

• Able to walk a warehouse floor, lead discovery, and challenge what you are told rather than transcribe it.

• Executive presence: you can hold a room, deliver hard news, and be the most accountable person on-site when things go sideways.

• High ownership and low ego, genuinely comfortable in the details of data, workflows, and edge cases.

• Willing to travel up to 75% as a standing condition of the role.

How We Use AI

Senior Engagement Managers are expected to use AI as a force multiplier. You will:

• Use Fulfil's internal AI tools to pull historical context on similar implementations, prior launch risks, and configuration patterns.

• Use AI to draft and maintain project plans, risk logs, status updates, and post-launch reviews.

• Pressure-test your own plans with AI: what is missing, what is on the critical path, and which risk you have not yet named.

• Feed learnings back into shared playbooks and templates so every future launch runs better.

Bonus Points If You

• Have led ERP implementations involving native accounting or financial modules.

• Bring NetSuite, SAP, or Oracle ecosystem experience.

• Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations.

• Have run field implementations for US merchants before.

You Shouldn't Apply If

• You want to coordinate projects rather than own their outcomes.

• You see your job as reporting status rather than driving it.

• You move dates around without understanding the operating or technical consequences.

• You need consensus or perfect information before you make a call.

• You avoid difficult conversations with merchants or internal teams.

• You want a pure people-management role with distance from the actual delivery.

This role rewards judgment, ownership, and the willingness to make hard calls. It is not for everyone, and that is intentional.

About Fulfil

Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.

We're trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.

What It's Really Like to Work at Fulfil

We're building the ERP that fast-growing eCommerce brands actually want to use, which means we're taking on entrenched enterprise software with a small, intense team.

Big Tech and VC-backed startups are 400-horsepower engines running at 25% efficiency. They have bloated teams, endless meetings, six months to ship a feature. At Fulfil, we're a 200-horsepower engine running at 100%. We're bootstrapped, profitable, and growing steadily. No permission layers. No "alignment meetings" about alignment meetings. Everyone ships every day.

The work: You'll own meaningful problems with direct customer impact. Our customers run 24/7 operations across time zones, and when they're launching on BFCM or scaling from $10M to $100M, they need us to move fast. That urgency flows downstream. This is high-intensity work with real consequences.

What high-intensity actually means:

• Most weeks are 45 to 55 hours; peak seasons (BFCM, major launches) hit 60+.

• Occasional off-hours calls with our distributed team or for customer launches.

• Long days (10+ hours) aren't uncommon.

• The work doesn't pause even if we try to protect your focus time.

What you get in return:

• Real autonomy over execution (we measure impact, not facetime).

• Ownership of problems that matter to real businesses.

• Unlimited PTO, we actually want you to use (we'd rather you rest than burn out).

• If you've ever felt capable of 10x more than your current environment allows, that gap between your potential and your actual impact is exactly what Fulfil eliminates.

You'll thrive here if you get energy from building something that matters, want ownership over outcomes rather than tasks, are open to regular and direct feedback in public Slack channels, and like moving fast without red tape.

This isn't for you if you need a strict 40-hour boundary, prefer structured oversight, or want work to be a contained part of your life.