Symple ย Lending, ย an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. ย Our commitment lies in providing seamless and efficient lending solutions to our customers.
As an Enrollment Specialist, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.ย
What Youโll Be Doing:- Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
- Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
- Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
- Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
- Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
- Collaborate with sales agents to identify recurring issues and recommend process improvements.
- Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.ย
What Youโll Bring:ย - Proven experience in a customer service role, with a focus on chat and phone support.
- Experience supporting a sales team, preferably in a fast-paced environment.
- Strong troubleshooting skills and the ability to resolve technical issues effectively.
- Experience in the debt settlement industry.
- Bilingual (English and Spanish) preferred to support our diverse team and client base.
- Excellent communication skills (verbal and written).
- Ability to multitask, prioritize, and stay organized in a high-pressure environment.
- Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.ย
Why Work for Symple Lending:ย - Competitive Salaryย
- Professional growth
- ย Health insuranceย
- Vision & dental insuranceย
- Paid time off
- A collaborative and innovative work environment.ย
- Opportunities for professional growth and development.
Powered by JazzHR
ta8kJ4pTBP