Foxys It Services

We are looking for experienced IT Support Technicians to join an enterprise IT support project as

an Independent Contractor, providing on-site support to one of our clients in North Carolina.

Key Responsibilities:

• Provide Level 1 technical support for end users, resolving hardware, software, network, and account-related issues.
• Manage and prioritize ServiceNow tickets, ensuring SLA compliance and accurate documentation.
• Troubleshoot desktops, laptops, printers, peripherals, and connectivity issues.
• Install, configure, and maintain Windows operating systems and end-user applications.
• Perform computer imaging, deployment, and configuration of new devices.
• Install software, drivers, updates, and security patches.
• Escalate complex issues to Level 2/Level 3 support teams when required.
• Track incidents through resolution and maintain clear communication with end users.
• Support employee onboarding and offboarding by preparing equipment and recovering IT assets.
• Maintain technical documentation and contribute to the knowledge base.
• Collaborate with infrastructure, network, and application support teams on IT initiatives, hardware refreshes, and technology upgrades.
• Deliver excellent customer service while supporting users with different levels of technical expertise.

Required Skills:

• Experience providing Level 1/Desktop Support in a corporate environment.
• Hands-on experience with Windows operating systems.
• Experience with ServiceNow or similar ITSM ticketing tools.
• Knowledge of hardware troubleshooting for desktops, laptops, printers, and peripherals.
• Experience with Active Directory, user account management, and basic network troubleshooting.
• Experience with Microsoft 365.
• Experience with computer imaging and device deployment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.