Force4Good Fundraising

Account Manager

About Us

Force4Good (FFG), located in Boulder County, Colorado, is an exciting and fast-growing Community Giving SaaS platform that is helping brands raise millions to support nonprofits and local community organizations. Our platform is designed to bring brands and communities together by turning complex fundraisers, donations, and sponsorship programs into effortless and impactful events that drive revenue, visibility, community engagement and sales growth. We work with national brands like Chipotle, KFC, and Dave’s Hot Chicken, to name a few. Force4Good has a culture of innovation and service and we are passionate about the work we do.

Currently, we are looking for a fully remote Account Manager to join our Implementation Team, to ensure success for the over 9,500 stores and 45,000 nonprofits that rely on us to meet their fundraising goals. Our platform reduces 97% of the work involved in running a successful fundraiser, and helps build community at restaurants and franchise organizations around the country.

We are passionate about helping our clients succeed and strengthening the communities they serve.

Position Overview

We are seeking an intrinsically-motivated and relationship-focused Account Manager to join our team. This role is responsible for managing a portfolio of 40–60 clients on a monthly basis, ensuring client satisfaction, retention, and long-term growth.

The ideal candidate is an exceptional communicator with strong organizational skills who enjoys building strong relationships, advocating for clients, solving problems, and identifying opportunities to help clients maximize the success of their fundraising programs. You will serve as the primary point of contact for your accounts, acting as a trusted advisor and strategic partner.

Key Responsibilities

Client Relationship Management

• Manage and maintain a portfolio of 40–60 clients.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Serve as a highly-responsive primary point of contact and trusted advisor for assigned accounts.
• Act as the voice of the client internally, advocating for their needs and goals.
• Ensure clients are receiving maximum value from the platform and achieving desired outcomes.

Customer Success & Retention

• Meet with clients on a scheduled/recurring basis, monitoring client health, engagement, and overall satisfaction.
• Proactively identify risks and opportunities within assigned accounts.
• Develop and execute retention strategies to maintain and lead high client renewal rates.
• Respond to client inquiries and concerns in a timely and professional manner.

Strategic Account Growth

• Conduct Quarterly Business Reviews to review performance, fundraising results, goals, and growth opportunities.
• Plan and coordinate with strategic internal resources to identify additional opportunities for client growth.
• Analyze campaign performance and provide actionable recommendations to improve sales, customer participation, and fundraising outcomes.
• Share best practices, industry insights, and creative fundraising ideas to help clients maximize program success.
• Partner with clients to establish goals and success metrics.

Issue Resolution & Cross-Functional Collaboration

• Escalate client issues when necessary and coordinate with internal teams to drive timely resolution.
• Work closely with Product, Support, Marketing, and Operations teams to address client needs.
• Communicate updates and resolutions clearly to clients throughout the process.
• Identify recurring challenges and provide feedback to internal teams to improve products and services.

Reporting & Documentation

• Maintain detailed and accurate client records, account notes, and activity tracking within CRM systems.
• Monitor key performance indicators and client success metrics.
• Prepare and present account performance reports and presentations.

Qualifications

Required

• 3+ years of experience in Account Management, Customer Success, Client Services, or a related customer-facing role.
• Experience managing a portfolio of multiple SaaS clients simultaneously.
• Strong relationship-building and communication skills.
• Excellent presentation, training and consultative selling abilities.
• Ability to analyze data and translate insights into actionable recommendations.
• Strong organizational skills and attention to detail.
• Experience conducting business reviews and strategic client meetings.
• Ability to prioritize competing demands in a fast-paced environment.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Experience supporting restaurant, hospitality or franchise-related clients preferred.
• Position is fully remote, 8:30-5pm daily.

What Success Looks Like

• High levels of client satisfaction and minimum 90% retention.
• Strong relationships across a portfolio of 40–60 accounts, with daily touchpoints as required.
• Consistent completion of business reviews and dissemination of results across the company.
• Timely resolution and escalation of client issues.
• Increased client participation, fundraising results, and restaurant sales performance.
• Positive client feedback and advocacy.

Why Join Us?

• Opportunity to make a meaningful impact in local communities.
• Collaborative, mission-driven team environment.
• Growth opportunities within a rapidly expanding SaaS company.
• Competitive compensation and benefits package.
• A chance to help brands and charities succeed together.

We are an equal opportunity employer committed to building an inclusive workplace for all employees.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year based on experience

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Unlimited paid time off