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This position can based at any of our branch locations, including Prescott, Prescott Valley, Phoenix, Tucson, Casa Grande, Yuma, Flagstaff, Bullhead City, Cottonwood, Lake Havasu, Kingman.

Provides a complete range of customer and branch support for Business Internet Banking services; Oversees Referrals for new Cash Management Customers, change Requests for existing Cash Management customers, Business NetTeller setups, customer calls, demonstrations, and troubleshooting;  on-site visits to new and existing business Internet Banking customers; Provides exceptional customer service both on the phone and in person.

MAJOR DUTIES & RESPONSIBILITIES

• Complete knowledge of TM Products.
• Partnering with Branch Manager and Loan Officers on Customer Building/ Relationships with TM Services.
• Determining Existing customer needs/potential.
• Cross Sell TM Products.
• Work with Referring branches on services.
• Customer Presentations.
• Travel to Branches and with Officers for customer visits.
• Travel to customers as needed.
• Attends Branch and Loan meetings to assist with Educating all staff on TM Products.
• Works with customers to determine product needs and evaluate needs to minimize Risk.
• Determines appropriate limits (permanent and temporary) for CM Service situations with prudence and sound judgement.
• Has a complete understanding of account documentation and business organization.
• Completes TM Documentation and obtains appropriate signatures.
• Acquires approvals on all TM product requests.
• Assists with answering incoming phone calls, emails, and skypes from internal/external customers and assist with TM Troubleshooting with little to no assistance.
• Collaborates with DM on in branch marketing ideas to promote CM.
• Resolves most issues with little advice or direction.
• Firm understanding of policy and procedures and adheres to them.
• Review and complete reports.
• Maintains accurate records (Master log, Production Log, Report Log, Calendar, etc.).
• Strong thought process and decision-making skills.
• Completes all Assigned training in a timely manner.

MINIMUM QUALIFICATIONS 

Education and Experience:

• High school degree or GED required
• 5 years of similar or related experience

Knowledge, Skill, Ability (Other Skills):

• Professional verbal and written communication skills.
• Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
• Strong organizational, customer service, communication and decision-making skills.
• Strong conflict management skills, a keen sense of observation, the ability to act with tact and diplomacy, and most of all the ability to handle stressful situations with ease.

At Foothills Bank, every decision we make revolves around our values.
Our Consider it Done Value Statement:
At Foothills Bank we serve our clients, community, and each other with integrity, knowledge, collaboration, and responsiveness. We strongly emphasize on both being happy and making others happy. See for yourself why our team loves working here!