Focus Point Of Sale

Pos Help Desk Technician

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.

Knowledge/Experience:

• 1-2 years help desk experience
• High School degree or equivalent
• Proven ability to troubleshoot computer hardware and Microsoft Windows
• Experienced with network troubleshooting
• Ability to learn multiple software applications
• Restaurant experience a plus!

Position Type:

Part Time