Focus Point Of Sale

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be responsible for identifiying, researching, and resolving technical problems; responding to telephone calls, electronic and personnel requests for technical and application support; tracking and monitoring the problem to insure a timely resolution; and following appropriate escalation procedures. Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation.

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting Ability to learn multiple software applications Restaurant experience a plus. Position Type: Part Time