Florida Liquors

Job Description

We are looking for a results-driven Retail Associate who is passionate about delivering excellent customer service to join our team.

As a Retail Associate, your responsibilities will include:

Working closely with customers to understand their needs, answer product questions, and recommend suitable solutions. Achieving excellent customer service while consistently meeting store tasks and goals. Performing all required retail operations, including sales, stocking, receiving, cleaning, merchandising and others. Learning and developing skills for future management opportunities.

We are dedicated to creating a store atmosphere where both associates and customers love to be. We achieve this by focusing on friendly, knowledgeable, and helpful service, maintaining clean and inviting stores, and ensuring accurate inventory.

Job Responsibilities:

• Assist and support employees and customers as needed.
• Provide assistance, knowledgeable product information, and suggestive selling techniques to customers to ensure an excellent shopping experience.
• Maintain customer satisfaction through friendly, engaging, and proactive service.
• Ensure adequate stocking and overall look of store.
• Maintain accuracy of inventory and cash flow.
• Effectively work with and communicate as a team both to and between employees and management.
• Demonstrate initiative and uphold company standards.
• We are a process and data driven based company so knowledge of and ability to use spreadsheets and word processing programs is a must.
• Perform other reasonable tasks as requested

Skills

• Proven work experience as a Retail associate or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts including closing shifts and weekends.

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Application Question(s):

• Holidays are required, are you able to work holidays?
• Are you 21 years of age or older?
• Are you able to repeatedly lift up to 50lbs?
• A criminal conviction is not an automatic or absolute bar to employment, and while convictions will be considered based on time and nature of the offense and as related to to jobs applied for, applicants should answer the following question:

Have you ever been convicted of, or plead no contest to, a felony or misdemeanor (other than minor traffic offenses)?

• Full time positions require full scheduling availability, Monday through Sunday, both AM and PM shifts. Do you have full scheduling availability?

Requirement

• High school diploma or equivalent
• At least 2 year of customer service/retail experience
• Basic math and computer skills
• Ability to lift 15-30 pounds
• Available to work weekends and holidays as needed

Language:

• English (Preferred)
• Spanish (Required)

Work Location: In person

Premium Spirits Liquor Store offers a diverse selection of top-notch alcoholic drinks, including wines, spirits, craft beers, and premium cigars. With multiple locations throughout greater Orlando, we strive to provide an excellent shopping experience for all our customers.

**Mission Statement:**
To offer a variety of well-selected, high-quality alcoholic beverages, providing exceptional customer service and fostering a welcoming environment for all customers.

**Vision Statement:**
To become the leading liquor store in greater Orlando, known for our exceptional product range, knowledgeable staff, and superior customer experience.