2 Flexential Quality Assurance Analyst Jobs Hiring Near You

Key Responsibilities and Essential Job Functions

• Provides initial analysis and triage for incoming customer calls, monitoring alerts, and customer submitted tickets.

• Establish friendly initial communications to customers to let them know we hear and understand what the request/incident, and set concise and clear expectations to the customers' requests and incidents in a prompt manner

• Document resolution and proactive status updates to technical issues clearly for customers and team members

• Works closely with our Level 2 support team to stay current on technology trends and information technology concepts

• Collaborate with customers and teammates to determine improvement areas in capabilities and processes

• Resolve customer requests and incidents with a high sense of urgency and ownership

• Be a team player focused on collective improvement and growth

• Align to ITIL best practices

• High paced work environment, where our system administrators will need to prioritize workloads.

• Effectively works with vendors to create resolution

Required Qualifications   

• Working knowledge of relevant operating systems (see below)

• Attention to detail

• Good organization, time management, and prioritization

• Ability to troubleshoot and think critically

• Effective communication skills, including phone etiquette, writing, and active listening

• Great customer services skills

• Thrives in a fast-paced environment

• Continually seeking new knowledge curious by nature

Preferred Qualifications

• Positive attitude with a strong sense of urgency and ownership of quality work deliverables

• Excellent verbal and written communications skills

• Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

• 1-3 years of system administration, network, or database administration experience

• 2 -3 years of Customer Service experience.

• Network +, Security + and / or CCNA desired

• Microsoft MCP or MCSA preferred

• Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)

• Current experience applying troubleshooting techniques across various server, application, and network technologies including:

• Remote Desktop, SSH, FTP

• Microsoft Server Technologies

• VMWare and/or other virtualization technologies

• Linux (or other *nix platforms)

• VLAN's, ACL's, IP subnets

• Networking and Switching concepts

• Load Balancing

• Firewall Configuration (Fortigate, Cisco ASA)

Base Pay Range: Hourly range offered for this position is estimated to be $25.00 - $26.00. However, the actual pay range depends on each candidate's experience, location, and qualifications. 

Training Details

• This role includes a training period covering the technical work, processes, and client communication to fully prepare you for success in the role.

• Duration: 3 months

• Schedule: Day Shift (Monday - Thursday or Tuesday - Friday)

Shift Information

• After completion of the training period, your assigned shift will be based on business needs.

• Potential shift schedules: 8:00 AM to 7:00 PM or 8:00 PM to 7:00 AM

• Potential shift workdays: Sunday to Wednesday or Wednesday to Saturday