ZipRecruiter

Log In

Fleetlogix
Fleetlogix

67 Fleetlogix Customer Service Manager Jobs Hiring Near You

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Bi-Mart Corporation

Customer Service Manager

Sweet Home, OR · On-site

$19.30 - $20.95/hr

Your local Bi-Mart is looking for an outstanding individual to join the team as a Customer Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years. Bi-Mart ...

EnerSys

Customer Service Manager

Largo, FL

The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and ...

DXP

Customer Service Manager

Omaha, NE

Respond to customer inquiries regarding products and services * Prepare price quotes * Source products * Support outside sales and field service teams * Manage branch accounting functions ...

Fora Financial

Customer Service Manager

New York, NY · On-site

Manage adherence to customer service policies, procedures, and best practices * Handle, track, and report on customer complaints and inquiries with professionalism and urgency * Manage back-office ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

$50K - $70K/yr

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

Daniels Health

Customer Service Manager

Orlando, FL · On-site

Manage a cross-functional customer service team, fostering accountability and collaboration * Support employee engagement and retention initiatives * Customer Experience & Communication * Oversee ...

Wendy's

Customer Service Manager

Ames, IA · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Fresco y Mas

Customer Service Mgr

Miami, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

previous pagenext page

Showing results 21-40

All JobsFleetlogix JobsFleetlogix Customer Service Manager Jobs

Fleetlogix Jobs Information

What other companies are hiring for Customer Service Manager jobs?
What are the most popular jobs at Fleetlogix?
What are the most popular categories at Fleetlogix?
Infographic showing various Customer Service Manager job openings at Fleetlogix in the United States as of August 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Customer Service Manager

TransCore

Auburn, MA • On-site

$90K/yr

Full-time

Re-posted 28 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

132nd of 156 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.
Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
  • Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
  • Support MassDOT's Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena's and detailed customer account history
  • Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
  • Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
  • In conjunction with the Customer Care Supervisor's, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
  • Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
  • Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
  • Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
  • Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
  • Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
  • Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
  • Periodically travel to WIC's to maintain effective relationships and communication with team members
  • Act as safety Manager for all locations (including WIC's) and building security, first contact for alarms and access granted and revoked as needed for all staff
  • Must remain professional under every circumstance with customers/non-customers

Required Skills:
  • 5 plus years Supervisory experience with hands-on customer service experience
  • Proven ability to navigate and elaborate integrity system data activity
  • Advance skills in Microsoft Office products and proficient in running SQL scripts
  • Must be a team player, self-motivated and success oriented for the entire CSC Program
  • Bilingual in Spanish a plus

Education:
  • Minimum of an Associates degree required
  • Bachelor's degree preferred

Salary Range: $70 - 90k annually based upon qualifications and experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What TransCore employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply