Fisglobal

Production Operations Associate I

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Role

As a Production Operations Associate I, you will play a critical role in supporting remittance processing operations by ensuring the accurate and timely handling of financial transactions and payment-related documents. You will work in a production-driven environment focused on quality, accuracy, compliance, and service delivery. Success in this role means consistently meeting processing goals, maintaining data integrity, and supporting operational excellence. You will contribute to the efficient movement of payments while helping deliver reliable outcomes for clients and stakeholders.

Schedule

Monday through Friday

7:30 AM 3:30 PM

What You Will Be Doing

Process remittance payments, financial transactions, and associated documentation with accuracy and efficiency

Review, sort, prepare, and validate incoming remittance materials according to established procedures

Perform data entry and transaction processing while maintaining high quality standards

Identify and resolve processing discrepancies, exceptions, and documentation issues

Ensure payment information is accurately recorded and reconciled within required systems

Follow operational controls, security procedures, and regulatory requirements for financial transaction handling

Meet productivity, quality, and service-level objectives in a production environment

Support daily workflow management by prioritizing tasks and maintaining processing deadlines

Collaborate with team members and operational partners to address processing challenges and improve outcomes

Maintain accurate records and documentation to support audit readiness and operational transparency

Required Qualifications

High school diploma or equivalent combination of education, training, and relevant experience

Ability to process high volumes of transactions while maintaining accuracy and attention to detail

Experience working with data entry, payment processing, document handling, or operational workflows

Strong organizational and time management skills in a production-focused environment

Ability to follow established procedures, controls, and compliance requirements consistently

Strong problem-solving skills with the ability to identify and resolve processing exceptions

Effective verbal and written communication skills

Proficiency with computer applications, data management systems, and standard office technology

Preferred Qualifications

Experience in remittance processing, lockbox operations, payment services, or financial operations

Familiarity with financial transaction processing environments

Experience working with quality control standards and operational metrics

Knowledge of document imaging, records management, or reconciliation activities

Ability to adapt quickly to changing priorities and production demands

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits