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Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start time can be flexible Hybrid Schedule The Workforce Management Analyst is responsible for analyzing ...

ICONMA, LLC

Workforce Mgmt Analyst II

MD · Remote

In this role, the Workforce Mgmt. Analyst II will partner with business leaders to develop staffing capacity as well as assist with ad hoc workforce planning analysis requests to ensure adequate ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours ...

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Showing results 21-40

Workforce Management Analyst - PS

Quest Diagnostics

PA • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 120 rated laboratories

Job description


Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM
Start time can be flexible
Hybrid Schedule
The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.
Pay range: $60,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
Analysis/reporting:
Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting resource needs:
Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
  • High School diploma or equivalent; associates degree.
  • Proven experience as a business analyst or similar role.
  • Project management skills.
  • Strong analytical and problem-solving skills.
  • Expertise in data analysis tools
  • Excellent communication and interpersonal skills.
  • Detail orientation with strong organizational abilities
  • Strong collaboration and influencing skills.

Preferred Work Experience:
  • Experience in workforce management, forecasting and/or analytical roles
  • PSC/IOP experience a plus.

Knowledge:
  • Knowledge of Six Sigma or Lean is beneficial

Skills:
  • Strong Analytical skills
  • Ability to prioritize, plan and organize
  • Advanced skills in excel (graphs, pivot tables and understanding formulas)
  • Proficient in Microsoft office suite (PowerPoint, word, etc.)

People Leader Responsibility:
  • Individual contributor with ability to influence others.
  • Travel Required

Education:
  • Bachelor's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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