4 Files.Com Customer Support Specialist Jobs Hiring Near You

Location: Old Town Scottsdale, AZ or Downtown Austin, TX - No Remote Candidates
Type: Full-time
Compensation: 110,000 - $250,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits
The most valuable relationships in enterprise sales aren't won once - they're earned again and again.
As an Account Manager at Files.com, you'll own renewals and expansions with Fortune 500s, global brands, and fast-scaling enterprises that already trust us with mission-critical workflows. These customers have chosen Files.com to power secure file transfer and automation across their organizations. Your mission is to renew that trust, grow that trust, and turn it into long-term, multi-year partnerships.
This isn't a "maintenance mode" role. At Files.com, Account Managers are strategic sellers who maximize both the revenue and the quality of revenue from existing customers. You'll drive renewals, structure expansions that touch multiple teams and departments, and shift customers into the long-term contracts that stabilize our business and theirs. Every conversation you lead will be meaningful, high-impact, and career-defining.
You'll sell boldly, backed by a product you can be proud of and an engineering team that delivers at speed. You'll learn how to expand accounts strategically, deepen customer reliance on Files.com, and turn single contracts into enterprise-wide relationships. And you'll do it all as part of a high-performing, in-office team that sets the standard for excellence in renewal sales.
This isn't just another account management job. This is where you turn renewals into growth engines - and build the kind of skills and track record that set elite sellers apart.
Who We Are
We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.
We've built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally - and Account Management is central to that growth.
Our Scottsdale office sits in the heart of Old Town: a bright, modern space with huge windows , craft coffee , free drinks, and free catered breakfast every day . Step outside and you're surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year, we bring the whole team together for energizing off-sites in cities like Austin, Nashville, and Miami.
What You'll Actually Do
This isn't about "maintaining" accounts. It's about protecting, growing, and maximizing them.
In this role, you will:

• Master the Product: Become a Files.com expert, understanding features, integrations, and use cases at a level that builds credibility with both technical and business stakeholders.
• Run Strategic Renewals: Lead conversations that reinforce value, uncover evolving needs, and secure long-term partnerships.
• Drive Expansions: Identify growth opportunities across departments, child sites, and feature adoption, and close expansions that deepen reliance on Files.com.
• Guard Revenue with Discipline: Protect every dollar of revenue by rightsizing plans, preventing churn, and converting monthly accounts into stable annual or multi-year contracts.
• Navigate Complex Accounts: Manage multi-stakeholder relationships across IT, security, and business leaders, keeping deal control and momentum.
• Forecast and Execute: Maintain accurate renewal and expansion pipelines, prioritize intelligently, and consistently deliver on growth and retention targets.

Why This Role Is Different

• Partner with Enterprise Customers That Matter: You'll manage relationships with Fortune 500s, global brands, and fast-scaling enterprises. These aren't small renewals - they're strategic contracts that shape how organizations operate.
• You'll Be the Guardian of Revenue: Every dollar of existing revenue is yours to protect, grow, and improve. You'll stabilize unpredictable usage into committed contracts that fuel company growth.
• Build Career-Lasting Skills: From renewal strategy to expansion selling, you'll sharpen the abilities that define elite sellers - skills that compound throughout your career.
• Sell With Leverage and Confidence: Unlike cold new-logo selling, you start ahead - customers already trust Files.com.
• Drive Predictability and Stability: You'll directly shape Files.com's growth by converting monthly accounts into annual and multi-year commitments - a top priority for leadership.
• Be Part of a High-Performing Team: You'll join an elite team of Account Managers who raise the bar, supported by leaders who invest in your growth.

What Success Looks Like

• You consistently exceed retention and expansion quotas.
• Customers renew not just because they must, but because they see Files.com as indispensable.
• You convert monthly customers to annual or multi-year agreements, improving predictability and stability.
• You identify and close expansions that grow accounts strategically across features and departments.
• You grow sharper every quarter at renewal strategy, account growth, and multi-stakeholder navigation.

Who Thrives in This Role
You're hungry to win and motivated by protecting and growing enterprise revenue
You combine technical fluency with consultative selling
You thrive on renewal conversations and expansion selling
You're disciplined about pipeline, forecasting, and account strategy
You want to master the art of expansion and retention sales
Perks & Benefits
100% Paid Health, Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days + 11 Holidays + Full Company Winter Break
$1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
Free catered breakfast every day in our Scottsdale office
Team Travel to NYC, Austin, Nashville, Miami, and more
Bottom Line: This isn't "maintenance mode" account management. This is high-output, high-impact renewal and expansion sales where you'll protect, grow, and transform enterprise accounts that already trust us. If you want to build lasting sales skills, be part of an elite team, and fuel the growth of a profitable SaaS company, this is your seat.#LI-Onsite