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Fifth Third Bank

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What is it like to work at Fifth Third Bank?

Fifth Third Bank operates with a customer-centric approach, emphasizing a culture of collaboration, innovation, and community involvement. The bank's team structure is organized into various business units, including retail and commercial banking, wealth and asset management, and investment services, allowing employees to work in a dynamic and diverse environment. Working at Fifth Third Bank may appeal to candidates who value a company with a strong commitment to community development and a focus on delivering exceptional customer experiences.

What makes Fifth Third Bank an attractive place to work?

Fifth Third Bank is a leading regional bank in the United States, known for its commitment to financial inclusion and community development. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement through various training programs and mentorship initiatives. By joining Fifth Third Bank, individuals can contribute to the company's mission of making a positive impact in the communities it serves, while also advancing their own careers in a stable and supportive organization.

Do workers at Fifth Third Bank get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 40 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Fifth Third Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
82% of people say they would get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

At Fifth Third Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Fifth Third Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Fifth Third Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 28% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 15% of people with changing schedules find out their shifts three weeks ahead of time.
  • 39% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 46 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers at Fifth Third Bank worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 78 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Fifth Third Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Fifth Third Bank workers to change shifts?

Some people find it hard to change shifts.
52% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at Fifth Third Bank?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Fifth Third Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 76 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at Fifth Third Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Fifth Third Bank?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a Fifth Third Bank job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.

Is working at Fifth Third Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
72% of people who care for a child or other relative report this is a good place to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Fifth Third Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Fifth Third Bank get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Fifth Third Bank?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Fifth Third Bank enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Fifth Third Bank recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Fifth Third Bank?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at Fifth Third Bank?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Fifth Third Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Fifth Third Bank is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between June 2025 and June 2026.
What are the most popular titles at Fifth Third Bank?
What are the most popular cities for Fifth Third Bank jobs?
What are the most popular states for Fifth Third Bank jobs?
What are the most popular categories at Fifth Third Bank?
Infographic showing various job openings at Fifth Third Bank in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.
Personal Banker I - Fifth Third Center Dayton

Personal Banker I - Fifth Third Center Dayton

Fifth Third Bank

Dayton, OH • On-site

$18.75 - $22.75/hr

Full-time

Posted 7 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 170 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Act with confidence by answering customer questions and owning customer issues.
  • Maintain a position of trust and responsibility by keeping all business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Adhere to established policies and procedures while opening/servicing the full range of Retail products.
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  • Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • College degree or work experience providing transferrable skills, or, combination of education and experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

WORKING CONDITIONS:
  • Normal office environment.
  • Extending viewing of computer screens.
  • This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
  • Travel outside of the affiliate will be required for various classroom training sessions.

#LI-KF1
Personal Banker I - Fifth Third Center Dayton
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Dayton, Ohio 45402
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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