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Fexillon

2 jobs near Columbus, OH

Data Center Warranty Manager - On-site

Fexillon

Kansas City, MO • On-site

$162K/yr

Other

Posted 22 days ago

Job description

The Aftercare Warranty Manager is responsible for managing the post-construction / post-deployment phase of data center projects. This includes overseeing defects, warranties, vendor accountability, and system performance stabilization after handover. They act as the bridge between Construction & commissioning teams, Operations (data center ops), and vendors / contractors.
 
APPLICANTS - PLEASE SUBMIT AN APPLICATION AT
 
Key Responsibilities
 
1. Warranty & Defects Management
  • Track and manage warranty issues/periods for all systems (electrical, mechanical, IT infrastructure)
  • Log, prioritize, and resolve defects discovered after handover
  • Ensure vendors meet contractual warranty obligations
  • Maintain an issue tracking system
2. Vendor & Contractor Coordination
  • Act as the primary contact for OEMs and contractors during warranty phase
  • Escalate unresolved issues and monitor/enforce SLAs
  • Coordinate site visits and remediation work
3. Transition to Operations (Aftercare Phase)
  • Support smooth transition from project delivery to operations
  • Ensure all documentation, warranties, and asset data are complete
4. Incident & Root Cause Analysis
  • Assist investigations into post-handover failures
  • Co-ordinate RCA (Root Cause Analysis) and ensure corrective actions
  • Assist mitigation to ensure prevention of repeat failures across sites
5. Reporting & Governance
  • Provide regular reports on open defects, warranty claims status, vendor performance
  • Track KPIs like time to resolution & defect recurrence rate
 
6. Risk & Compliance
  • Support compliance with contractual obligations, safety standards, and operational readiness criteria.
  • Identify risks during warranty phase and mitigate proactively.
 

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