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As a key part of The Fay Group, Genstone Financial specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. Whether you're purchasing your first home, leveraging your equity, or expanding your investment portfolio, our experienced team is here to guide you every step of the way. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers. For real estate investors, Genstone Financial provides specialized lending solutions that support growth and profitability. Our experienced advisors, modern technology – and access to an integrated network of in-house services provide borrowers and investors with clarity, speed, and confidence, ensuring an exceptional experience for both borrowers and investors.

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,300+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to Originations Leadership, this position is responsible for the timely and accurate processing of non-QM and investor loans originated by the Loan Officers. From application to pre-closing, this position manages the collection, verification and organization of all necessary borrower and property documentation. This role orders appraisals, completes title work, verifies borrower income and employment, ensures valid homeowners insurance and conducts fraud reviews and compliance checks.

This position is responsible for the accurate entry and verification of loan data within the Loan Origination System (LOS), confirming that each loan meets internal, investor and regulatory guidelines. Additionally, this role acts as a primary point of contact for borrowers and third-party vendors throughout the loan process.

Qualifications Include:

• High School Diploma/ GED required
• 3+ years’ experience in loan processing within the residential mortgage industry
• 1+ years’ experience in a high-volume processing environment, with a demonstrated ability to fund 25+ loans per month
• Strong knowledge of Fannie Mae, Freddie Mac, FHA and VA loan products and guidelines
• In-depth understanding of RESPA, TIL and TRID regulations and disclosure requirements (GFE, LE, CD)
• Familiarity with Automated Underwriting Systems (AUS), such as Desktop Underwriter (DU) and Loan Prospector (LP)
• Demonstratable proficiency with Encompass (LOS)
• Solid skills and experience in MS Word, Excel and Outlook
• Strong verbal and written communication skills
• Ability to review and interpret personal and business tax returns
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hourly range for this position is between $26.00 to $32.00 hourly
• This position is eligible for an additional monthly incentive  

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.