60 Fastly Customer Support Specialist Jobs Hiring Near You

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
Posting Open Date: Updated July 29, 2026
Anticipated Posting Close Date*: August 29, 2026
*Job posting may close early due to the volume of applicants.
Staff Strategic Operations Lead, Performance Center
We're seeking a strategic and operationally-focused leader who thrives in a fast-paced, high-scale environment and is passionate about execution, accountability, and cross-functional alignment. Reporting to the Head of Performance Center Operations, you'll serve as the architect of the operational rhythm within the Performance Center. The Fastly Performance Center is the strategic and operational engine that ensures the highest level of performance for the most demanding workloads on the Internet. We proactively safeguard quality of service at global scale, drive technical and product strategies that shape our platform's evolution, and directly influence revenue outcomes by ensuring our customers succeed.
Partnering cross-functionally across Engineering, Infrastructure, Product, Revenue, and Finance teams, you will build the frameworks and governance that drive scale, availability, and strategic momentum. Your work will help ensure Fastly remains the most performant, trusted, and customer aligned partner in the industry.
The scope of this role will evolve with the needs of the business and the maturity of the program. Additional responsibilities may be assigned based on individual expertise and strategic priorities from the Office of the Founder & CTO.
What You'll Do:

• Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at Fastly-scale.
• Drive the operational cadence of the department by owning the scheduling, agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews.
• Define and track the strategic operational metrics that define our success, including revenue protection, churn reduction, onboarding velocity, and resource intensity to ensure the team is scaling efficiently.
• Act as the primary "closer" for all open action items, relentlessly chasing down loose ends across teams to ensure incident follow-ups and project milestones reach 100% resolution.
• Serve as a strategic facilitator for resolution by partnering with teams to navigate dependencies, surface potential blockers early, and ensure lessons learned are transformed into proactive improvements.
• Instill consistency in operational methodologies by maintaining the discipline of documentation and tracking tools to ensure full organizational transparency.
• Synthesize complex technical telemetry into high-level narratives for executive leadership, contextualizing account health within the broader business strategy.

What We're Looking For

• At least 8 years of progressive experience in Operational Leadership, Program Management, or Engineering Management, specifically leading complex, large-scale efforts in high-volume internet traffic or cloud infrastructure environments.
• A reputation for exceptional operational rigor and a strong action bias, with a proven ability to drive cross-functional initiatives to completion rather than just tracking progress.
• Demonstrated executive presence and the ability to partner with and influence C-suite stakeholders by translating deep technical findings into business-ready insights.
• Strategic fluency in the "Big Picture" with the ability to articulate how technical performance impacts financial margins and customer success.
• Exceptional diplomacy and relationship-building skills, with a proven ability to navigate competing priorities across Finance, Product, and Engineering to achieve a shared goal.
• An analytical mindset with a drive toward providing measurable data that enables informed prioritization and strategic decision-making.
• Strong communication skills with a background in working across engineering, infrastructure, and account teams to translate technical findings to non-technical stakeholders.
• Proven ability to maintain operational momentum in complex, fast-moving environments while coordinating work across multiple technical workstreams.

We'll be super impressed if you have experience in any of these

• Background in Content Delivery Networks (CDN), Streaming Media, Security, or other high-volume internet traffic environments.
• Familiarity with SRE methodologies, specifically the practical application of SLIs/SLOs.
• Experience with large-scale data platforms such as BigQuery or specialized Business Intelligence tools.

Work Hours:
This position will require you to be available during core business hours and occasional nights and weekends as required for on call and incident response
Work Location(s) & Travel Requirements:
The preferred locations for this position are:

• San Francisco, CA
• New York, NY
• Denver, CO

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
There is a strong preference for Hybrid near a local office. However, we may be willing to consider exceptionally qualified remote candidates within the US or Canada.
This position will require travel as required by your role or requested by your manager.
SF / LA Fair Chance Ordinance Statement
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary
The estimated salary range for this position is $166,360 to $234,864. Starting salary will vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role may be eligible to participate in Fastly's equity and discretionary bonus programs.
Benefits
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 11 paid local holidays, 12 paid company wellness days.
Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.
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