Fastest Labs

Job description:

Customer Service & Testing Specialist

Fastest Labs of Lexington

Pay: From $17.00-20.00 per hour

About Us
Fastest Labs of Lexington is a new location within the nation’s largest drug, alcohol, and DNA testing franchise. We provide rapid, reliable, and non-medical testing services for both businesses and individuals—including pre-employment, random drug screening, and DNA testing. Our mission is to deliver accurate, thorough results with exceptional customer care.

What We Offer

• Growth Opportunities – Potential to earn more through after-hours collections
• Casual Work Environment – Fastest Labs-branded tops
• Paid, On-the-Job Training – We’ll certify and train you to perform a variety of testing services
• Career Development – Possibility to grow into an inside sales role or regional director and expand your earning potential

About the Role
This is a dynamic, multi-faceted position involving customer service, data entry, and clinical specimen collection. You will be trained to assist clients in person and over the phone, perform drug and DNA testing, and help ensure the office runs smoothly. Ideal candidates are enthusiastic, detail-oriented, and eager to learn.

Key Responsibilities

• Greet and assist clients with professionalism and courtesy
• Answer phones and provide helpful, accurate information
• Perform data entry and file test reports with a high level of accuracy
• Conduct non-medical specimen collections (urine, hair, saliva, fingernail)
• Maintain a clean and organized office and testing environment
• Support sales initiatives and client outreach (optional, but a plus)

What We’re Looking For

• Strong interpersonal and telephone communication skills
• Attention to detail and ability to manage multiple tasks
• Familiarity with Microsoft Excel, Word is helpful with a willingness to learn QuickBooks
• A self-starter with curiosity and commitment to professional growth
• Comfortable working with biological specimens (non-medical)
• Positive attitude and a team-oriented mindset
• Optional: Sales or customer relationship experience

Experience
No prior medical or laboratory experience is required—we will provide all necessary certifications and training during onboarding.

Job Type: Full-time

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person