Family Medical Center

Medical Assistant (MA)

Position Summary

The Medical Assistant supports providers and clinical staff by performing administrative and clinical duties to ensure efficient patient care, excellent customer service, and compliance with practice standards.

Essential Duties and Responsibilities

Patient Care

• Room patients and obtain vital signs (BP, pulse, temperature, height, weight, oxygen saturation)
• Document chief complaint and update patient history
• Reconcile medications and allergies
• Prepare patients for examinations and procedures
• Assist providers during examinations and minor procedures
• Administer injections, immunizations, and medications as delegated and permitted by state law
• Perform EKGs, spirometry, hearing tests, vision screenings, and other diagnostic testing
• Collect specimens and prepare for laboratory processing

Clinical Documentation

• Accurately document patient information in the EMR
• Process provider orders
• Complete referrals and authorizations as directed
• Review and manage patient messages and clinical tasks
• Assist with quality measures and value-based care initiatives

Patient Communication

• Return patient phone calls and portal messages
• Provide patient education and follow-up instructions
• Schedule diagnostic testing and specialty referrals
• Excellent Customer Service Skills
• Coordinate care transitions and hospital follow-up appointments

Administrative Responsibilities

• Maintain exam room cleanliness and stocking
• Monitor inventory and supply levels
• Ensure proper vaccine and medication storage
• Participate in daily huddles and team meetings
• Support practice quality improvement initiatives

Qualifications

Required

• High School Diploma or GED
• Medical Assistant certification preferred (CMA, RMA, CCMA)
• CPR certification
• EMR experience
• Excellent communication and customer service skills

Preferred

• Primary care experience
• eClinicalWorks experience
• Knowledge of Medicare wellness visits and preventive care
• Experience with value-based care programs

Skills and Competencies

• Strong organizational skills
• Attention to detail
• Ability to multitask in a fast-paced environment
• Team-oriented mindset
• Professional demeanor
• Knowledge of HIPAA regulations

Physical Requirements

• Standing and walking for extended periods
• Ability to lift up to 25 pounds
• Frequent bending, reaching, and sitting
• Manual dexterity for clinical procedures

Performance Expectations at Family Medical Center

• Maintain patient satisfaction standards
• Complete chart preparation prior to visits
• Process clinical tasks within established timeframes
• Demonstrate professionalism and teamwork
• Support provider productivity and patient flow
• Adhere to all compliance, HIPAA, and safety standards

Typical Daily Workflow

• Pre-visit chart preparation
• Rooming and intake
• Provider support
• Patient follow-up
• Task management
• End-of-day chart review and room restocking

Salary based on experience

Candidate must be able to pass a background check

Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.