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College Navigator

Sandhills Community College

Pinehurst, NC • On-site

$47K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Salary: $47,841.00 - $51,429.71 Annually
Location : Sandhills Community College, 3395 Airport Rd, Pinehurst
Job Type: Full-Time
Job Number: 202600156
Department: Student Services
Opening Date: 08/05/2026
Closing Date: 8/21/2026 11:59 PM Eastern
Desired Start Date: 09/15/2026
At Sandhills Community College, we are committed to the health and well-being of our employees, their families, and children across North Carolina. Recently, we became a Family Forward NC Certified Employer. Family Forward NC Employer Certifications, issued by the North Carolina Early Childhood Foundation's (NCECF) Family Forward NC initiative, designate employers that offer policies and practices that support the health and well-being of working families and children.
Summary
College Navigators provide outreach and assistance to college applicants throughout the student onboarding process. College Navigators will be expected to provide quality individualized student experience for new applicants as well as connecting them to on and off campus support resources as appropriate. To accomplish this, and to support the one-college model, College Navigators will work closely with Curriculum and Workforce Continuing Education faculty and staff to become knowledgeable of college-wide offerings, opportunities, and support services to effectively navigate applicants. College Navigators serve as the face of the college in all matters concerning the enrollment process.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Duties and responsibilities include, but are not limited to, the following:
  • Engage and inform prospective students utilizing the one-college model on Curriculum and Workforce Continuing Education program offerings and on and off campus support services via in-person, phone, and virtual appointments.
  • Maintain relationships with local community organizations and agencies to connect support resources to applicants in need.
  • Provide quality individualized assistance throughout the student onboarding process for assigned applicant caseload.
  • Schedule student onboarding appointments with applicants daily.
  • Analyze applicant interest/needs survey and utilize results to provide individualized support and resources as appropriate.
  • Connect new students with their academic advisor based on college placement and selected program or course of study.
  • Serve as point of contact for student advocacy referrals and assist students with their various needs to include connecting with the appropriate resources (on and off campus).
  • Advise returning "Academic Probation" students during onboarding and serve as back-up support for Academic Probation advising if assigned advisor is unavailable.
  • Practice efficient use of technology for departmental processes and communication.
  • Participate in professional development opportunities for Admissions and Student Onboarding department staff.
  • Serve as a member of the college's enrollment team.
  • Work closely with Student Services staff to be aware of incoming applicants' needs and trends.
  • Other duties as assigned by the Director of Admissions and Student Onboarding or Senior Director of Enrollment and Student Experience.

Qualifications
Required education and experience:
(Indicate requirements that are job-related and consistent with business necessity)
  • Associates degree required.
  • At least one year of experience working with students in a higher education setting.
  • Excellent organizational and problem-solving skills.
  • Excellent oral and written communication skills.
  • Excellent computer and interpersonal relationship skills with a focus on customer service and relationship building.
  • Ability to handle multiple tasks under pressure and work flexible schedule to include non-traditional hours.
  • Ability to work effectively with faculty, staff (co-workers), and students.
  • Demonstrated comparable knowledge, skills and experience acceptable for student admissions and onboarding.
Preferred education and experience:
(Indicate requirements that are job-related and consistent with business necessity.)
  • Bachelor's degree preferred.
  • Three or more years' experience in student enrollment or community outreach.
  • Experience with Ellucian Colleague.

Supplemental Information
Supervisory Responsibilities:
  • This position does not supervise others.

Sandhills Community College does not discriminate on the basis of race, color, gender, ethnic or national origin, sex, sexual orientation, gender identity, marital or parental status, religion, age, ancestry, mental or physical disability, military status or veteran status.
We're proud to be a Family Forward NC Certified Employer. We're also proud members of the Moore and Hoke county communities, and we recognize that the more family-friendly workplaces we have here, the better for children and families.
We offer a complete benefits package to full-time employees including the North Carolina State Health Plan, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page:

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