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Operations Supervisor Supporting the USMS

FSA

Arlington, VA • On-site

Full-time

Re-posted 21 days ago


Job description

Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their crime and impacting the infrastructure of criminal enterprises.

FSA Federal (FSA) is focused on delivering unsurpassed services in support of law enforcement and homeland security. We currently have a vacancy for a Operations Supervisor. In this role, you will be supporting the overall mission of the U.S. Marshals Service (USMS). If you are looking for a meaningful, mission driven career, Join FSA!

Responsibilities

  • In offices with two or more first-level supervisors and 20 or more positions, is responsible for managing the execution of the contract for the office.
  • Supervises the work of subordinate supervisors
  • Executes the quality control program, and monitors work to ensure all requirements are met and the quality and quantity of work is as expected.
  • Formulates administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness.
  • Keeps the customer and senior management updated on operational status and plans.
  • Provides all required reports on or ahead of schedule.
  • Manages personnel in accordance with contract and company requirements, to include:
    • Monitors employee productivity and provides constructive feedback and coaching.
    • Manages Vacation and other leave requests.
    • Reviews and approves timesheets, travel authorizations and expense reports.
    • Administers employee evaluations.
    • Acts with appropriate speed to resolve employee concerns.
    • Works with senior management and Human Capital Management (HCM) to appropriately address conduct and performance issues.
  • Assists in recruiting and hiring all subordinate supervisors in the office.
  • Performs other duties as assigned.