Family Services Of America

Job Title: Case Manager

Location: Charlotte, NC

Reports To: Program Manager

Classification: Exempt/Full-Time

Family Services of America Corporation is seeking a Qualified Professional / Case Manager to support youth in our Emergency Placement Facility in Charlotte, NC. This role provides case management, service coordination, crisis support, and supervision of Behavioral Technicians in a fast-paced shelter setting.

Key Responsibilities

• Complete intake assessments and develop individualized service plans/placement agreements for youth residents.
• Coordinate care with DSS partners, families, schools, medical providers, court personnel, and other collateral contacts.
• Monitor resident progress, update service plans, and support safe transitions or discharges.
• Supervise, train, coach, and support Behavioral Technicians assigned to the shelter.
• Respond to behavioral or mental health crises using trauma-informed de-escalation strategies.
• Maintain accurate case notes, reports, incident documentation, and service records.
• Participate in rotating on-call coverage for emergency placements and after-hours needs.
• Support program launch activities, staff readiness, workflow development, and shelter operations as needed.

Required Skills

• Trauma-informed and culturally responsive practice
• Case management and service coordination
• Crisis intervention and de-escalation
• Supervision, coaching, and support of direct-care staff
• Strong written and verbal communication skills
• Ability to work in a fast-paced 24/7 shelter environment
• Strong organization, documentation, and attention to detail

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related human services field required; Master’s degree preferred.
• Must meet applicable Qualified Professional requirements for North Carolina child-serving programs.
• Licensure as LCSW, LCSWA, LCMHC, LCMHCA, or eligibility for licensure in North Carolina preferred.
• At least two (2) years of experience in child welfare, foster care, residential care, emergency shelter, or a related child-serving field.
• Experience supervising, training, or mentoring direct-care staff preferred.
• Valid North Carolina driver’s license and reliable transportation required.
• Must successfully pass all required background checks before employment

Compensation & Benefits

Annual salary range is commensurate with experience. Family Services of America Corporation offers a mission-driven work environment and the opportunity to make a meaningful difference for youth and families in crisis.

Apply

If you are a compassionate, organized, trauma-informed professional with experience supporting youth and leading direct-care staff, we encourage you to apply.

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $57,000 - $62,000 Annual
Bonus/Commission: No