F And M Trust

Position Overview

F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.

The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.

This is a full-time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.

What You'll Do

As a Senior Financial Services Representative, you will:

• Support and coordinate daily branch operations to ensure smooth customer service delivery
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality
• Build relationships with customers by identifying needs and recommending appropriate products and services
• Open and service consumer deposit accounts and support business account openings as needed
• Act as a trusted resource for customers, team members, and branch leadership
• Maintain compliance with bank policies, procedures, and regulatory requirements
• Lead by example when it comes to professionalism, teamwork, and service standards

What We're Looking For

The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:

• High school diploma or equivalent required
• Previous experience in a financial services or customer-facing banking role preferred
• Strong communication skills and confidence discussing financial solutions
• Ability to balance multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills
• Professional, courteous, and team-oriented approach
• Willingness to learn, grow, and adapt as part of an evolving banking environment

Why F&M Trust?

We're committed to supporting our employees both professionally and personally. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off available immediately, plus 11 paid bank holidays each year
• 401(k) retirement plan with up to 6% employer match
• Wellness and employee assistance programs
• Employer-paid life insurance, short-term disability, and long-term disability
• Educational assistance and ongoing training opportunities
• Clear paths for advancement within the organization

Similar Roles You May Know

At other financial institutions, this position may be known as:

Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative.

F&M Trust is an Equal Opportunity Employer - Disability/Vet