Expert Care

Practice Manager / Operations Manager

Job Summary
Hiring an experienced Practice Manager to oversee daily operations for a busy mental health + med spa / wellness clinic.

Responsibilities

• Manage daily operations (scheduling, patient flow, staff coverage)

• Supervise front desk, medical assistants, and support staff

• Handle hiring, training, and performance management

• Track KPIs (revenue, retention, utilization)

• Oversee billing, payments, and basic financials

• Ensure compliance (HIPAA, OSHA, NY regulations)

• Maintain strong client experience and resolve issues

• Manage EMR, CRM, scheduling, and clinic systems

Requirements

• 3+ years of healthcare or med spa management experience

• Strong leadership and organizational skills

• Experience with EMR/CRM systems

• Ability to manage staff, operations, and performance metrics

Nice to Have

• Med spa, dermatology, or wellness experience

• Experience with memberships or sales

• Bilingual (English/Spanish)

What We Offer

• Competitive pay + bonuses

• Growth opportunity

• Fast-paced, high-end environment