Erickson Laboratories

Ocularist Office / Insurance Coordinator & Receptionist

Company: Erickson Laboratories
Location: Seattle, WA
Job Type: Full-Time
Pay: $24.00 per hour

Position Overview

Erickson Laboratories is a small, specialized medical practice seeking an experienced, personable, compassionate, and highly organized Office / Insurance Coordinator & Receptionist to join our team.

This role is ideal for someone who thrives in a patient-focused healthcare environment, communicates effectively, and takes initiative without requiring constant supervision. As the first point of contact for our patients—many of whom have low vision or blindness—you will play a vital role in providing exceptional service and supporting our clinical team.

If you are dependable, detail-oriented, and enjoy helping a medical office operate efficiently, we encourage you to apply.

Key Responsibilities

Insurance & Administrative Coordination

• Request prior authorizations and prescriptions for upcoming services and appointments
• Maintain patient demographics and prosthetic eye information within the electronic practice management system
• Send and receive medical records, correspondence, and documentation via phone, email, mail, and fax
• Prepare patient receipts, letters, and basic reports using standard office software
• Monitor office supplies and notify management when reordering is needed

Scheduling & Reception

• Schedule, confirm, and manage patient appointments
• Maintain cancellation and waitlists while filling schedule openings promptly
• Answer incoming calls and route messages appropriately
• Welcome patients and visitors in a professional and friendly manner
• Check patients in and coordinate communication with providers regarding patient readiness

Patient Assistance

• Escort patients safely between the waiting room, examination rooms, restroom, and building lobby
• Assist patients with low vision or blindness as needed
• Provide wheelchair assistance when necessary
• Prepare and sanitize examination rooms after each patient visit

Additional Duties

• Travel to the Tacoma satellite office once per month
• Support daily office operations and assist with additional administrative tasks as needed

Qualifications

• Previous experience in a medical office, healthcare administration, insurance coordination, reception, or related role preferred
• Strong multitasking abilities in a busy healthcare environment
• Exceptional attention to detail and organizational skills
• Self-motivated with the ability to work independently
• Excellent verbal and written communication skills
• Professional, compassionate, and patient-focused demeanor
• Strong problem-solving abilities
• Ability to work collaboratively in a small team environment
• Proficiency with Microsoft Word, Excel, and general computer applications
• Ability to learn new software and systems quickly

What Makes You a Great Fit

• Friendly, empathetic, and professional
• Reliable and dependable
• Proactive and able to identify needs before being asked
• Comfortable interacting with patients who have specialized medical needs
• Committed to providing exceptional patient experiences
• Adaptable and capable of balancing multiple priorities

Why Join Erickson Laboratories?

• Meaningful work supporting patients with specialized ocular prosthetic needs
• Supportive and close-knit team environment
• Opportunity to make a direct impact on patient care and office success
• Consistent daytime work schedule
• A workplace where initiative, reliability, and compassion are highly valued

Paid Time Off & Office Closures

Employees enjoy paid time off during major office closures and holidays, including:

• New Year's Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving
• Christmas

Join Erickson Laboratories and become part of a dedicated team providing exceptional care and support to patients throughout the Pacific Northwest.

Erickson Laboratories, Inc., is located in beautiful Downtown Seattle. We are a small company with a long history of creating custom ocular prosthetics for pediatrics and adults who have lost an eye or eyes to disease, accident, enucleation or evisceration. We custom fabricate: Ocular prosthetics, Scleral cover shells, and Therapeutic conformers. We focus on restoratively serving patients in a positive, caring and uplifting manner.