Engineered Products Pallet Rack

Job Summary:
Engineered Products Pallet Rack is a privately held company with over 50 years of industry experience, specializing in material handling and storage solutions. They are seeking an IT Manager to maintain and support the company's network infrastructure, administer Microsoft 365 and Azure environments, and provide technical support across various operations.
Responsibilities:
• Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring.
• Administer Microsoft 365 and Azure environments including user accounts, Exchange Online, Teams, OneDrive, SharePoint, licensing, MFA, virtual machines, storage, networking, backups, and access controls.
• Support Windows Server and IBM iSeries / AS400 environments including Active Directory, DNS, DHCP, Group Policy, file shares, terminal access, printer sessions, ODBC connectivity, and related business systems.
• Monitor network and system performance, troubleshoot outages, and resolve hardware, software, and connectivity issues across office, manufacturing, warehouse, and remote-user environments.
• Install, configure, and support desktops, laptops, printers, scanners, tablets, phones, mobile devices, and other business technology.
• Manage employee onboarding and offboarding including account creation, permissions, MFA setup, email access, equipment deployment, and account deactivation.
• Assist with cybersecurity initiatives including endpoint protection, patch management, firewall administration, phishing prevention, vulnerability remediation, backup validation, and security documentation.
• Maintain IT documentation including network diagrams, IP addressing, VLANs, firewall rules, equipment inventory, software licensing, user procedures, and support records.
• Support ERP systems, business applications, reporting tools, database connectivity, and related integrations as needed.
• Coordinate with outside vendors, internet providers, software providers, cloud providers, ERP support teams, and cabling/security contractors.
• Assist with IT infrastructure projects including cloud migrations, server upgrades, network improvements, Wi-Fi optimization, structured cabling, backup solutions, surveillance systems, and access control systems.
• Provide responsive, professional, and customer-focused technical support to employees at all levels of the organization.
Qualifications:
Required:
• Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring
• Administer Microsoft 365 and Azure environments including user accounts, Exchange Online, Teams, OneDrive, SharePoint, licensing, MFA, virtual machines, storage, networking, backups, and access controls
• Support Windows Server and IBM iSeries / AS400 environments including Active Directory, DNS, DHCP, Group Policy, file shares, terminal access, printer sessions, ODBC connectivity, and related business systems
• Monitor network and system performance, troubleshoot outages, and resolve hardware, software, and connectivity issues across office, manufacturing, warehouse, and remote-user environments
• Install, configure, and support desktops, laptops, printers, scanners, tablets, phones, mobile devices, and other business technology
• Manage employee onboarding and offboarding including account creation, permissions, MFA setup, email access, equipment deployment, and account deactivation
• Assist with cybersecurity initiatives including endpoint protection, patch management, firewall administration, phishing prevention, vulnerability remediation, backup validation, and security documentation
• Maintain IT documentation including network diagrams, IP addressing, VLANs, firewall rules, equipment inventory, software licensing, user procedures, and support records
• Support ERP systems, business applications, reporting tools, database connectivity, and related integrations as needed
• Coordinate with outside vendors, internet providers, software providers, cloud providers, ERP support teams, and cabling/security contractors
• Assist with IT infrastructure projects including cloud migrations, server upgrades, network improvements, Wi-Fi optimization, structured cabling, backup solutions, surveillance systems, and access control systems
• Provide responsive, professional, and customer-focused technical support to employees at all levels of the organization
• Associate or bachelor’s degree in Information Technology, Network Administration, Computer Science, or related field preferred; equivalent experience will be considered
• 3+ years of experience in network administration, systems administration, or hands-on IT support, preferably within a manufacturing or industrial environment
• Experience supporting Ubiquiti networking infrastructure including firewalls, switches, wireless access points, VLANs, VPNs, and network troubleshooting
• Experience supporting Microsoft 365 and Windows Server environments including Active Directory, DNS, DHCP, Group Policy, and file/print services
• Familiarity with Microsoft Azure cloud services including networking, virtual machines, storage, identity, and security concepts
• Basic understanding of IBM iSeries / AS400 connectivity, terminal emulation, printers, and database connectivity
• Strong troubleshooting skills across networking, hardware, software, cloud infrastructure, and end-user support
• Understanding of cybersecurity fundamentals including MFA, endpoint protection, patching, backups, phishing prevention, and access controls
• Strong communication, organization, and customer-service skills with the ability to support both technical and non-technical users
Preferred:
• Experience within manufacturing, warehouse, distribution, or industrial environments
• Experience supporting ERP systems, SQL Server, IBM DB2/400, reporting tools, or business database environments
• Experience with structured cabling, fiber, Wi-Fi planning, network segmentation, surveillance systems, and access control technologies
• Experience with backup and disaster recovery systems
• Relevant certifications such as CompTIA Network+, Security+, Microsoft Azure, Microsoft 365, Cisco CCNA, or equivalent experience
• Understanding of structured cabling, rack layouts, patching, and physical network infrastructure
Company:
Material handling and warehouse storage solution provider with over (50+) years experience. Founded in 1955, the company is headquartered in Greenville, USA, with a team of 201-500 employees. The company is currently Growth Stage.