Customer Success Manager
North, SC · On-site
As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence. Key Responsibilities
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17 Energy Exemplar Jobs Hiring Near You
Customer Success Manager
North, SC · On-site
As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence. Key Responsibilities
New
VP Sales Market Segments (Trading/IPPS)
New York, NY · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
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VP Sales Market Segments (Trading/IPPS)
New York, NY · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Lead Customer Success Manager
California City, CA · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
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Lead Customer Success Manager
California City, CA · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Quick apply
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Account Director - West
Austin, TX · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Account Director - West
Austin, TX · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Senior Product Manager (Insights)
$129K - $170K/yr
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Senior Product Manager (Insights)
$129K - $170K/yr
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Senior Product Manager (Insights)
Austin, TX · On-site +1
$125K - $165K/yr
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Quick apply
Senior Product Manager (Insights)
Austin, TX · On-site +1
$125K - $165K/yr
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
VP Customer Success
Salt Lake City, UT · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
VP Customer Success
Salt Lake City, UT · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
FP&A Analyst
Salt Lake City, UT · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
FP&A Analyst
Salt Lake City, UT · On-site
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
VP Customer Success
Austin, TX · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
Quick apply
VP Customer Success
Austin, TX · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
New
FP&A Analyst
Salt Lake City, UT · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
Quick apply
FP&A Analyst
Salt Lake City, UT · On-site +1
About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'
About the Role Director, Revenue Operations About the Position Energy Exemplar is seeking an experienced Director, Revenue Operations to lead the strategy, execution, and optimisation of our global ...
About the Role Director, Revenue Operations About the Position Energy Exemplar is seeking an experienced Director, Revenue Operations to lead the strategy, execution, and optimisation of our global ...
VP Customer Success
Salt Lake City, UT · On-site
Establish and maintain high-quality onboarding practices that reflect Energy Exemplar's commitment to excellence and support long-term customer success. Candidate Requirements & Qualifications * BS ...
New
VP Customer Success
Salt Lake City, UT · On-site
Establish and maintain high-quality onboarding practices that reflect Energy Exemplar's commitment to excellence and support long-term customer success. Candidate Requirements & Qualifications * BS ...
New
Own new logo acquisition across Houston and adjacent energy markets, building a strong, self-generated pipeline. * Drive full-cycle enterprise sales , from prospecting and discovery through to deal ...
Own new logo acquisition across Houston and adjacent energy markets, building a strong, self-generated pipeline. * Drive full-cycle enterprise sales , from prospecting and discovery through to deal ...
FP&A Analyst
Salt Lake City, UT · On-site
About the Role We are seeking a highly analytical FP&A Analyst to join our growing finance team. This is an exciting opportunity for a finance professional who enjoys solving complex business ...
FP&A Analyst
Salt Lake City, UT · On-site
About the Role We are seeking a highly analytical FP&A Analyst to join our growing finance team. This is an exciting opportunity for a finance professional who enjoys solving complex business ...
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Job description
About the Position
This role is critical to help engage, retain, enable, and grow Energy Exemplar's customers. The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption and expansion.
The Customer Success Manager will be responsible for the complete post-sales lifecycle of a portfolio of Energy Exemplar customers, helping customers derive maximum value from their investments in EE technologies, leading to project success, retention, and growth.
As Energy Exemplar continues to leverage AI to enhance customer experiences and internal operations, this role will champion the adoption of Energy Decision Intelligence.
Key Responsibilities
- Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
- Build strategic customer relationships alongside the Account Executive to elevate the Energy Exemplar experience across the customer's organization
- Drive adoption of AI and best practices to enhance customer engagement, improve operational efficiency, and support data driven decision making
- Regularly communicate with customers regarding webinars, user group meetings, NPS, product updates, issue escalations, and other key initiatives
- Coordinate Executive Business Reviews with internal leadership, Solutions, and Sales teams
- Ensure smooth renewals through proactive customer engagement and a deep understanding of customer goals and objectives; provide advance notice of major platform changes, including pricing updates
- Maintain accurate customer profiles within Salesforce, including customer health, sentiment, license footprint, financial footprint, use cases, and organizational structure
- Maintain customer engagement throughout each lifecycle stage within HubSpot
- Manage renewal opportunities within Salesforce throughout the renewal lifecycle
- Ensure the Salesforce Customer Success dashboard remains accurate and up to date for the assigned portfolio.
Candidate Requirements & Qualifications
- BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
- 3+ years' experience in management consulting, technical account management, Customer Success, or enterprise software sales
- Consistent record of achieving targets and goals, preferably in a SaaS or enterprise sales environment
- Proven capability in organizing and leading executive-level customer discussions
- Significant customer facing experience leading enterprise customers through business or technology transformation initiatives, with large account/project management experience
- Experience adopting or championing AI powered tools and workflows to improve customer outcomes, operational efficiency, or team productivity
- Strong analytical, problem-solving, and relationship management skills, with excellent written and verbal communication abilities.