11 Ems Dispatch Center Manager Jobs Hiring Near You

Company Description

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a "typical" call center atmosphere.

Job Description

About the Role
Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client's account procedures and managing priorities.

Qualifications

Essential Skills:
Above average customer service skills
Strong written and verbal skills with customers and co-workers
Computer knowledge and Internet skills
Strong time management skills are a must
Friendly and energetic attitude
Ability to navigate through multiple computer screens/tabs
Quick learner who enjoys trouble shooting and problem solving skills
Ability to work both as an individual and a team member
Desirable Skills:
Comply with quality assurance expectations and standards
Must be familiar with phone Apps, Internet, Email and Microsoft Office
At least 6 months call center experience preferred, but not required
Variety of shifts available, must be available at least 1 weekend shift
High School Diploma or equivalent

Additional Information

Additional Benefits:
Career advancement opportunities Team work environment $350 hiring bonus Paid on-the-job training Full time schedules Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha Location
Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the "big box" guys where you feel like a number. We want our agents to succeed!