Emerald Kidsports

Job Title: Customer Service & Social Media Coordinator

Status: Full-time, Non-Exempt

Hours: Monday-Friday, 8:00am-4:30pm (Occasional overtime required)

Rate of Pay: $19-$21 DOE

Benefits: Employer provided Medical/Dental/Vision/Life insurance

Employer Matching Simple IRA plan, as well as Holiday & Sick Pay accruals (After 90 days)

2 weeks paid Vacation (After 1 year)

Reports To: Executive Director, Human Resources, Development

Works With: Customers, Community Members and Office Staff

Job Purpose: To assist customers, coaches, and internal staff to ensure that all programs run smoothly and efficiently. To strengthen community connections and advance the organization’s mission that “all kids play” by providing exceptional service, engaging community members, and creating meaningful marketing and social media content that increases awareness, participation, education and support.

Duties and Responsibilities:

• Serve as a primary point of contact for customer questions, concerns, feedback, and general inquiries.
• Conduct customer transactions and register players using KIDSPORTS registration software.
• Process registration fees, refunds and account credits.
• Prepare seasonal, quarterly and annual reports for facility fees, scholarships and other metrics
• Understand, and have the ability to answer a wide array of customer questions about KIDSPORTS rules, registration policies, organizational protocols, and schedules
• Answer multi line phone system. Direct calls to the appropriate person and department. Take accurate messages and respond to inquiries and emails in a timely manner.
• Represent the organization at community events, activities, and outreach opportunities and identify opportunities to increase community awareness, participation, and loyalty.
• Manage weekly social media activity across relevant platforms.
• Create, schedule, and publish engaging social media content, including posts, stories, videos, and other digital content.
• Develop content that highlights the organization, youth, teams, coaches, community involvement, events, and organizational initiatives.
• Create flyers, coach IDs, signage and other documents to assist in daily organizational operations.
• Help maintain the facility and all inventories in a clean, safe, and accountable environment.
• Assist various departments as needed and identify tasks or projects during non-peak seasons.

Knowledge, Skills, and Abilities:

• Exceptional ability to work cooperatively with others and create a positive, constructive relationship with staff, customers, renters and the general public.
• Attention to detail, ability to multi-task and a great problem solving aptitude.
• Excellent phone demeanor, email communication and interpersonal skills.
• Proficiency in Office Suite programs, specifically Microsoft Word and Excel, including (but not limited to) data-entry skills, social media, Canva and Photo Shop. Additional computer skills and knowledge are extremely helpful.
• Ability to work independently while collaborating effectively with a team.
• Comfortable representing the organization publicly and serving as a positive brand ambassador.
• Bilingual a plus.

Qualifications: High School diploma required - some completed college course work preferred. Previous customer service experience is essential.

Office environment: Professional. Activity in the office can vary seasonally, depending on the specific sport-season. Highest activity is expected during pre-determined registration deadline periods. Dress code is sport casual.

How to Apply: Please submit your resume or by apply in person at 2054 Amazon Parkway, Eugene, OR 97405

Providing Youth Sports Since 1953
Serving Eugene-Springfield and surrounding areas in Lane County, Kidsports is a private nonprofit that provides positive youth sports experiences. We instill in children and families the value of physical fitness, teamwork, sportsmanship and fair play through a wide variety of sports and activities. We play hard. We play smart. We play together. We have fun!