Ember

Sales Development Representative (SDR)

This SDR role is core to Ember's growth motion. You'll be responsible for booking qualified meetings with CEOs, CFOs, and Revenue Cycle leaders at PE-backed provider groups through thoughtful outbound, fast inbound response, and disciplined follow-through.

This is a high-activity role with judgment. You'll work closely with company leadership, help refine outbound playbooks, and be trusted to represent Ember with credibility to senior operators in complex healthcare organizations.

What You'll Do

Pipeline Creation & MEDDIC Qualification

• Drive outbound prospecting into PE-backed, multi-site provider groups (email, LinkedIn, phone)
• Research accounts to understand ownership structure, scale, specialties, and PE sponsor context
• Craft concise, executive-level messaging tailored to CEO, CFO, and Revenue Cycle priorities
• Run first-pass MEDDIC qualification calls (1015 minutes) focused on pain, buyer, and process
• Book qualified meetings that convert to next-stage opportunities

Inbound & Events

• Respond to inbound leads within SLA during business hours
• Work conference booths and support event lead capture
• Own post-event follow-up sequences with a 24-hour SLA
• Tag lead source and outcomes cleanly in CRM

Operational Excellence

• Maintain clean CRM hygiene: notes, stages, decision-makers, next steps
• Partner closely with leadership on targeting, messaging, and sequencing strategy
• Provide feedback from the field to improve ICP definition and outbound playbooks

Who You Are

You're a sharp, execution-oriented SDR who can move fast without cutting corners. You're comfortable selling into operationally complex organizations and know how to earn credibility with senior buyers. You're comfortable qualifying with MEDDIC and know what good enough for SDR stage looks like versus over-discovery.

You likely:

• Write clearly and confidently for an executive audience
• Balance personalization with outbound volume
• Are comfortable on the phone and can guide a focused qualification conversation
• Pick up healthcare, billing, and operational concepts quickly
• Obsess over details (titles, org structure, acronyms, follow-ups)
• Take pride in clean pipelines and reliable handoffs

Experience with PE-backed healthcare groups, RCM, or multi-site provider organizations is a plus, but not required.

Must-Haves

• Strong written communication with a polished, executive tone
• High outbound activity paired with rigor and accuracy
• Ability to run short, structured discovery and qualification calls
• Fast research and synthesis skills (accounts, personas, "why now")
• Comfort working in CRM systems and structured sales workflows

Nice-to-Haves

• Exposure to PE-backed healthcare environments
• Experience selling into CEO, CFO, or Revenue Cycle leadership
• Conference or trade-show follow-up experience

What Success Looks Like

• Inbound response within 5 minutes during business hours
• Consistent monthly quota for meetings held / SQLs accepted
• Strong show rates and SQL-to-opportunity conversion
• Disciplined activity levels across email, phone, and LinkedIn
• Clean CRM data enabling accurate pipeline visibility

Compensation is tied to meetings held or SQLs accepted, not closed revenue.

Why This Role

• Direct exposure to PE-backed healthcare operators and decision-makers
• Close collaboration with company leadership
• Real ownership of pipeline creation in a growing company
• Clear opportunity to grow as Ember expands its PE footprint