Elite Systems

ABOUT THE ROLE

We are looking for a motivated, curious, integrous, detailed, and people-focused Help Desk Technician to join our growing IT team. This position is designed for someone who sees a career in technology as more than just a job — someone eager to learn, solve problems, and build a long-term future with us. You will be the first point of contact for users experiencing technical issues, and your work will directly support the productivity of our clients.

We invest in our people. Whether you are just starting out or looking to take your skills to the next level, you will find mentorship, training, and a clear path for advancement here.

KEY RESPONSIBILITIES

•        Serve as the first point of contact for help desk requests via phone, email, or ticketing system

•        Diagnose and resolve hardware, software, and network issues in a timely manner

•        Set up, configure, and maintain desktops, laptops, printers, and mobile devices

•        Manage user accounts, permissions, and access in Active Directory and Microsoft 365

•        Document issues, resolutions, and procedures in the knowledge base

•        Escalate complex or unresolved issues to Tier 2/3 support with thorough documentation

•        Assist with onboarding and offboarding of employees, including hardware provisioning

•        Maintain inventory of IT assets and equipment

•        Participate in IT projects, upgrades, and initiatives as needed

•        Proactively identify recurring problems and suggest process improvements

REQUIRED QUALIFICATIONS

•        High school diploma or equivalent; associate’s degree or IT certifications a plus

•        1+ year of experience in a help desk, technical support, or customer-facing role (or equivalent coursework/training)

•        Working knowledge of Windows 10/11 operating systems

•        Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)

•        Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

•        Strong communication skills — ability to explain technical concepts to non-technical users

•        Excellent problem-solving skills and attention to detail

•        Ability to manage multiple priorities in a fast-paced environment

PREFERRED QUALIFICATIONS

•        CompTIA A+, Network+, or equivalent certification (or actively pursuing)

•        Experience with Active Directory and Microsoft Azure/Entra ID

•        Familiarity with IT ticketing systems

•        Basic scripting knowledge (PowerShell, batch files) is a bonus

•        Experience supporting remote/hybrid work environments

WHAT WE OFFER

•        Competitive salary commensurate with experience

•        Paid time off and company holidays

•        Tuition reimbursement and paid certification training — we fund your growth

•        Defined career advancement path into systems administration, networking, security, etc.

•        Mentorship program with senior IT staff

•        Collaborative, supportive, and future-thinking team culture

GROWTH & ADVANCEMENT

This role is a launchpad, not a ceiling. We have a strong culture of promoting from within and actively invest in the development of every team member. Within 12–24 months, high performers can advance to roles such as:

•        Tier 2 / Desktop Support Specialist

•        Systems Administrator

•        Network or Security Analyst

•        IT Project Coordinator

We provide the training, certifications, and hands-on experience to make that progression a reality — all we ask is that you bring the drive.

Elite Systems has been serving the Texas area since 2001, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to our clients.