Elite Document Resources

Job Title: Copier Technician with IT Experience

Job Summary:

We are seeking a skilled Copier Technician with strong IT experience to install, maintain, and repair multifunction copiers, printers, and related office equipment. The ideal candidate combines hands-on technical expertise with networking and IT troubleshooting skills to support both hardware and software environments.

Key Responsibilities:

·         Install, configure, and maintain copiers, printers, and multifunction devices

·         Diagnose and repair mechanical, electrical, and connectivity issues

·         Provide routine maintenance, including cleaning, parts replacement, and firmware updates

·         Set up devices on client networks, including IP configuration, print drivers, and scan-to-email/file features

·         Troubleshoot network printing, scanning, and connectivity issues (TCP/IP, DNS, DHCP)

·         Support integration with document management systems and cloud services

·         Respond to service calls in a timely and professional manner

·         Maintain accurate service records, parts inventory, and documentation

·         Educate users on proper equipment use and basic troubleshooting

·         Collaborate with IT teams to resolve system-related issues

Required Qualifications:

·         Proven experience as a copier/printer technician or similar role

·         Strong knowledge of copier and printer hardware (Kyocera, Toshiba, Epson)

·         Solid understanding of networking fundamentals (IP addressing, routers, firewalls)

·         Experience with Windows and/or macOS environments

·         Ability to troubleshoot print servers and driver-related issues

·         Valid driver’s license and ability to travel to client sites

·         Strong problem-solving and customer service skills

Preferred Qualifications:

·         Associate’s degree or technical certification in IT, electronics, or related field

·         Experience with managed print services (MPS) environments

·         Familiarity with cybersecurity best practices related to networked devices

Work Environment:

·         Combination of on-site service calls and occasional remote support

·         May involve lifting equipment (up to 50 lbs) and working in office or warehouse settings

Compensation & Benefits:

·         Competitive salary based on experience

·         Health insurance & 401k

·         Paid time off and holidays

·         Company vehicle or mileage reimbursement (if applicable)

·         Ongoing training and certification opportunities