Edi Matrix

60 jobs near Columbus, OH

Create and maintain a master matrix of various contract types includes Non-disclosure Agreements, Business Relationship Agreements, and Business Awards EDI & PO Compliance * Monitor weekly supplier ...

Senior Analyst, Transportation Support

Fort Mill, SC · On-site

$77K - $102K/yr

Execute deployment related activities including data validation, vendor, carrier and EDI ... matrix environment. • Strong operations knowledge of transportation processes required • ...

EDI Tools: Validating X12 files. * Interface Testing: Understanding how data flows between systems ... Should be able to Review requirements, documentation and create Requirements Traceability matrix ...

Engineer, Data

$84K - $144K/yr

Develop and implement HL7/EDI interfaces and REST APIs using the Cloverleaf Interface Engine and ... PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for ...

Showing results 41-60

Customer Service Representative

Customer Service Representative

Hayward Industries

Phoenix, AZ • On-site

$15.75 - $21.50/hr

Other

Posted 4 days ago


Hayward Industries rating

5.5

Company rating: 5.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Overview
We inspire happiness and well-being through safe, smart, and sustainable solutions. Our mission is to transform the experience of water with exceptional products and innovative technology. Our values-Care, Respect, Lead, and Grow-guide us in everything we do. Join us and make a positive impact!
Hayward Industries (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment globally, with a growing presence in the commercial pool market. Headquartered in Charlotte, North Carolina, we design, manufacture, and market a full line of residential and commercial pool and spa equipment. Our facilities are in North Carolina, Tennessee, Arizona, Rhode Island, Spain, and China, with distribution centers in France, Canada, and Arizona. The role is located in Phoenix, AZ.
We're looking for a customer-focused individual who thrives in diverse and dynamic environments. As a primary point of contact for our Direct Buy customers, you'll ensure they receive exceptional service and support. You'll handle customer inquiries, manage orders, and collaborate with our Sales team to execute innovative programs and promotions. At Hayward, we believe in delivering exceptional products and outstanding service to transform the experience of water. Together, we're on a mission to inspire happiness and well-being through safe, smart, and sustainable solutions.
Responsibilities
Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI.
  • Review and verify orders for accuracy.
  • Efficiently process orders, sample requests, vouchers, and credits.
  • Communicate clearly with customers about order changes, exceptions, and product availability.

Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care.
  • Implement Sales programs and promotions.
  • Process credits or replacement products as needed.
  • Keep customer and Matrix pricing databases accurate and up-to-date.

Qualifications
What We're Looking For:
  • Ability to adapt and thrive in a fast-paced, seasonal environment.
  • Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity.
  • Strong problem-solving abilities and a proactive approach to conflict resolution.
  • A deep commitment to delivering outstanding customer service to both internal and external stakeholders.

Experience & Education:
  • 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
  • Familiarity with Salesforce and order management tools.
  • Experience in finding balanced solutions that meet both company and customer needs.
  • BS/BA Degree in a related discipline or equivalent experience.

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