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The Vendor Support Specialist ensures timely processing of electronic payments for customers via phone or web, meeting quotas, and maintaining SLAs for supplier payments. They minimize errors, review metrics, and resolve vendor issues. Accurate data entry is crucial. The role includes suggesting process enhancements, meeting deadlines, and taking on extra assignments as needed.

SupervisoryResponsibilities:

• Timely processing of e-payments on behalf of our customers via phone call and/or the web

• Successfully meet minimum quota of payments completed per month

• Assist suppliers to ensure payment processed within SLA designated by client, monitoring outstanding cards as assigned

• Use all tools and resources available to maintain minimal errors; quality over quantity

• Actively review key metrics measured to ensure standards set forth are being met

• Actively resolve any vendor related issues or inquiries

• This position will focus on data collection, verification, and data entry; attention to detail being the key

• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business practices

• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.

• Take ownership of other assignments as directed from time to time.

• Perform other duties as assigned

Required Skills/Abilities:

• Strong communication skills

• Adaptive to frequent process changes

• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM

Education and Experience:

Required:

• A minimum of 1 - 2 years previous customer service experience

• High School Diploma or equivalent

• All applicants must successfully complete a background and drug test

Preferred:

• Experience with Excel (middle level or above) andSalesForcedesired but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries

• May work at computer monitors for prolonged periods with danger of eye strain and musclepain.