Ecker Center for Mental Health

Job Scope: Work as part of a 2-person mobile crisis response team by using lived experience and agency-provided training to support community members experiencing a behavioral health crisis. Provide services face-to-face in the community and offer general outreach, support crisis safety planning, complete assessments, and provide solution focused interventions such as de-escalation, providing coping skills, and follow up care plans.

Primary Responsibilities

• Provide treatment to and use lived experience in providing crisis intervention and case management services
• Provide triage, assessment, crisis de-escalation/resolution, coordination with local hospitals, police, fire, medical and behavioral health services, crisis planning and follow up. Manage walk-in, telephone and community-based crises
• Delivers services primarily in the community where the client is located, including shelters and client homes
• Provides referral and disposition options appropriate to the client’s needs and safety including warm hand offs to referral sources. Schedules outpatient follow ups.
• Responds to Call4Calm requests and regional crisis call hubs such as the future 988
• Evaluation of unfunded individuals and apply for Medicaid. Coordinates with CARES line for individuals funded with Medicaid

Performance Requirements

• Demonstrate independent decision-making skills, seeking consultation appropriately
• Interface and effectively liaison with other treatment providers
• Ability to value diversity, accept differences, apply cultural knowledge, and adapt to different cultural contexts.
• Knowledge of human development across the life cycle, as applicable to the clinical population served
• Must be able to work independently and be willing to travel in the community (Kane County and nearby Cook)
• Willing to transport clients when appropriate, current driver’s license, automobile, and auto insurance required

Education and Experience

• Recovery Support Specialists (RSS) draw on their own life experiences to help others develop and maintain their recovery from substance abuse disorders, mental health disorders, or dual diagnoses.
• Experience working with adults and children with mental health and/or substance use needs
• CRSS certification or capable of attaining the credential within 18 months of hire
• CADC Required
• Bilingual Spanish preferred

Schedule: Saturday & Sunday (overnight), 8pm -8:30am, 23 hours/week, This position would be out of our St. Charles location.

Ecker Center for Behavioral Health is an equal opportunity employer and is committed to a workplace where all team members have an opportunity to succeed.

At Ecker Center for Behavioral Health, we are committed to building a team that truly represents the communities we serve — because great care starts with great people. At Ecker, we are proud of the real difference our work makes every day, demonstrating dedication and a compassionate approach, where treatment is carefully planned and customized for each individual based on their unique needs and strengths. That same care extends to the well-being of each of our team members. Together, our staff fosters a welcoming workplace where every voice is heard, every perspective is valued, and open feedback drives continuous improvement.

As a trusted behavioral health organization committed to providing care in the community since 1955, we offer an array of comprehensive services for youth, adolescents, and adults. Our Mobile Crisis Response team is an itinerant intervention brigade responding to the location of the individual seeking to, achieve crisis symptom reduction & stabilization, establish support for the individual's caregivers when applicable, and mitigate the crisis event.