Eagle Eye Screen Printing

Sales Support Coordinator

Eagle Eye Promotions — West Jordan, Utah

Eagle Eye Promotions is a third-generation, family-owned company with more than 50 years of experience in the apparel industry. We specialize in screen printing, embroidery, promotional products, and e-commerce fulfillment, helping brands bring their products from concept to finished product and ultimately into their customers’ hands.

We are looking for a Sales Support Coordinator to join our team and serve as an important link between our outside sales representatives, customers, and production team.

About the Role

The Sales Support Coordinator will help our outside sales team turn customer requests into accurate, organized orders and make sure those orders move smoothly through our production process.

You will be a primary point of contact for customers once an order is being developed or processed, answering questions, gathering information, communicating updates, and working with our internal teams to make sure everyone has what they need to get the job done right.

This is a fast-paced position that requires excellent communication, organization, attention to detail, and the ability to manage multiple projects at once.

What You'll Do

• Support outside sales representatives with day-to-day customer and order needs
• Enter and process customer orders accurately
• Communicate with customers regarding order details, artwork, products, quantities, pricing, and timelines
• Follow up with customers to obtain missing information or approvals
• Serve as a liaison between customers, sales representatives, and production
• Coordinate with production to ensure orders are scheduled and completed correctly
• Keep customers informed about order status and production timelines
• Help resolve order issues and communicate solutions to customers
• Review orders for accuracy before they move into production
• Coordinate artwork approvals and other customer approvals as needed
• Assist sales representatives with quotes, order changes, and customer requests
• Track multiple orders and deadlines simultaneously
• Maintain accurate customer and order information
• Help identify potential problems before they become production issues
• Provide exceptional customer service throughout the production process

What We're Looking For

The ideal candidate is someone who is organized, dependable, proactive, and comfortable communicating with customers and coworkers.

You should be able to:

• Communicate clearly and professionally with customers
• Stay organized while managing multiple orders and deadlines
• Pay close attention to details
• Work independently and take initiative
• Problem-solve when things don't go according to plan
• Stay calm and professional in a fast-paced environment
• Communicate effectively with people in both office and production environments
• Learn our products, production processes, and systems quickly
• Follow through on commitments and keep customers and sales reps informed

Experience

Previous experience in customer service, sales support, order management, apparel, screen printing, embroidery, promotional products, manufacturing, or a similar production environment is a plus, but we are willing to train the right person.