ETC
ETC

60 Etc Jobs Hiring Near You

ETC, a global leader in the rigging, entertainment, and architectural lighting industry is growing! We are looking for Electrical Engineers to join our R&D team. If you have a Technical Bachelor ...

Entertainment Lighting Systems Designer

Middleton, WI ยท On-site

$102K - $140K/yr

ETC has a great opportunity to join our Entertainment Systems department as an Entertainment Lighting Systems Designer located at our global headquarters in Middleton, WI. ETC is proud to be 100 ...

Shipper Forklift

Mazomanie, WI ยท On-site

$16.25 - $19.75/hr

Come join ETC's Middleton logistics team as our newest Shipper - Forklift! This first-shift position will involve preparing orders for shipment, using SAP software, moving products throughout the ...

About ETC Florida ETC Florida is a leading provider of luxury residential technology solutions across South Florida -- specializing in smart home automation, lighting control, audio/video systems ...

ETC, a global leader in entertainment technologies, is looking for a highly motivated, self-driven, and detail-oriented person to join in their success as the newest Drafter located at our ...

Mechanical Design Engineer

Middleton, WI ยท On-site

$78K - $105K/yr

ETC, a global leader in the rigging, entertainment, and architectural lighting industry is growing! We are looking for Mechanical Design Engineers to join our R&D team. If you have a Technical ...

ETC is looking for a talented Drafter to join our Custom Metal team! In this role, you'll bring ideas to life by creating detailed manufacturing drawings for one-of-a-kind custom products, while ...

ETC, a global leader in the rigging, entertainment, and architectural lighting industry is growing! We are looking for Software Engineers to join our R&D team. If you have a Technical Bachelor ...

Inventory Control Specialist

Middleton, WI ยท On-site

$18.50 - $24/hr

ETC is a global leader in lighting, rigging, and power controls, with products around the globe, including theatres, casinos, theme parks, restaurants, schools, and beyond. We offer the perks of a ...

ETC has a great opportunity to join our Entertainment Systems department as an Entertainment Lighting Systems Designer located at our global headquarters in Middleton, WI. ETC is proud to be 100 ...

Material Handler - Forklift Operator

Austin, TX

$16.25 - $19.75/hr

ETC is seeking a dependable and detail-oriented Material Handler - Forklift Operator to join our Austin team in a fast-paced, warehouse environment. Ideal candidates will have prior experience in ...

Drafter

Middleton, WI ยท On-site

ETC is looking for a talented Drafter to join our Custom Metal team! In this role, you'll bring ideas to life by creating detailed manufacturing drawings for one-of-a-kind custom products, while ...

Drafter

Middleton, WI ยท On-site

ETC, a global leader in entertainment technologies, is looking for a highly motivated, self-driven, and detail-oriented person to join in their success as the newest Drafter located at our ...

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Infographic showing various job openings at Etc in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Technical Support Engineer - Architectural Lighting and Control Systems

Technical Support Engineer - Architectural Lighting and Control Systems

ETC

Middleton, WI โ€ข On-site

Full-time

PTO

Posted 18 days ago


Job description

Do you have experience working with ETC lighting and control systems? Are you looking for a position that will offer challenges and where you will rarely have the same day twice? Are you a phenomenal communicator who also likes hands-on troubleshooting?
If you answered yes to the above, join the ETC Technical Services team today as our next Technical Support Engineer! This position will be located at our global headquarters in Middleton, WI. Qualified applicants will have excellent communication and conflict resolution skills, experience providing technical support, and familiarity with ETC's product lines.
ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people on a wide variety products used in entertainment, architectural, and other venues around the world! For questions, please contact Tracy Haggerty at tracy.haggerty@etcconnect.com or 608-824-5342.
Representative Responsibilities:
  • Provide solutions to ongoing, complex customer issues
  • Research solutions to hardware and software applications using ETC and other manufacturer's equipment
  • Respond to technical emergencies, which require in-depth research, mockup, or troubleshooting
  • Provide onsite research and support for site-specific problems, which cannot be solved or reproduced at ETC
  • Coordinate with R&D and Manufacturing Engineering to resolve maintenance issues with current and obsolete products
  • Create Sales Orders, RMAs, Service Orders and provide CRM research resource.
  • Be a consultant for product development teams acting in concert with the Technical Services development team member, including advising on the Professional Services Plans
  • Be a technical resource to phone support, field service and other departments
  • Coordinate and maintain Technical Service communication
  • Maintain articles for Web Knowledge Management System
  • Create and edit technical documentation as necessary
  • Assist with the implementation of new software packages within TS, as needed
  • Acts as a training resource for the department
  • Other duties as assigned.
  • Complete special projects and requests in a timely fashion

Minimum Qualifications:
  • Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
  • 3 - 5 years technical support experience
  • Familiarity with MS Office, Adobe Acrobat, AutoCAD, Web browsers, HTML Coding, graphics software, Windows OS, Power Point
  • Technical and operational knowledge of ETC's equipment
  • Knowledge of technical theatre, electronics, and electrical theories, codes and practices
  • Knowledge of electronic diagnostic tools
  • Ability to think quickly, creatively, objectively and decisively
  • Ability to work well under pressure and defuse tense situations
  • Ability to work independently
  • Excellent presentation and interpersonal skills
  • Strong writing and organizational skills
  • Strong troubleshooting and deductive reasoning skills resulting in an ability to solve complex and non-obvious problems
  • Able to manage multiple tasks and priorities
  • Ability to drive an automobile and have an acceptable driving record
  • Able to travel
  • Ability to work weekend and evenings as required