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Strengthen decision-making rigor through effective application and continuous improvement of ESW, iDFMEA, FIRG, and structured problemsolving tools such as 7step problem solving and design review ...

Strengthen decision-making rigor through effective application and continuous improvement of ESW, iDFMEA, FIRG, and structured problemsolving tools such as 7step problem solving and design review ...

Strengthen decision-making rigor through effective application and continuous improvement of ESW, iDFMEA, FIRG, and structured problemsolving tools such as 7step problem solving and design review ...

Strengthen decision-making rigor through effective application and continuous improvement of ESW, iDFMEA, FIRG, and structured problemsolving tools such as 7step problem solving and design review ...

Strengthen decision-making rigor through effective application and continuous improvement of ESW, iDFMEA, FIRG, and structured problem-solving tools such as 7-step problem solving and design review ...

Utilizing and continuously improving processes such as Engineering Standard Work (ESW), iDFMEA, FIRG , and tools such as 7step problem solving and design review checklists to support disciplined ...

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Economic Service Worker

Economic Service Worker

State of West Virginia

Charleston, WV • On-site

$35K - $61K/yr

Full-time

Posted 10 hours ago


State Of West Virginia rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

20th of 50 rated states


Job description

Salary: $35,702.00 - $61,628.00 Annually
Location : Kanawha County, WV
Job Type: Full-Time Permanent
Job Number: CON260603 PSA
Department: OSA - OFFICE OF CONSTITUENT SERVICES
Opening Date: 06/02/2026
Closing Date: 6/16/2026 11:59 PM Eastern
LOCATION OF VACANCY: KANAWHA
Nature of Work
This position is an Economic Service Worker within the Office of Constituent Services, Customer Service Reporting Center located in Kanawha County. The worker is responsible for taking phone calls from the public who wish to report changes and/or make inquiries regarding benefits they are receiving through all the programs offered by The Department of Health, Health Facilities, and Human Services. The worker will complete all the functions of an ESW in a district office without taking face-to-face applications. Customer transactions will be completed by mail/phone as well as processing all changes reported. This position will also complete outgoing calls to verify reported information.
Click The APPLY Link To Apply Online.
Minimum Qualifications
Training: Bachelor's degree from a regionally accredited college or university.
Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Other Information
State employment offers a variety of benefits.

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